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Improving customer experience through operational excellence - webinar
Facing ever-changing demands from the regulator and consumers alike, insurance providers must adapt their processes to produce a superior customer journey.
Gibraltar finance exec insists it has no reputational issues after recent failures
The regulation of Gibraltar’s insurance sector is “strong and robust” according to Mike Ashton, senior executive in the government's finance department.
Post magazine - 13 June 2013
The latest issue of Post magazine is now available to subscribers as a digital and interactive e-book.
Anti-fraud software could lead to 3% combined ratio reduction
A software firm claims it can reduce UK insurers’ combined operating ratios by up to 3% by tackling motor and liability insurance fraud with predictive analytics.
Insurers split over police’s burglary notification plan
Scheme developed to help reduce victims of crime
FCA tells sector to change its ways in motor legal expenses insurance review
Industry reacts to recommendations including opt-in sale of MLEI cover
Editor's comment: Ringing the changes
The Financial Conduct Authority’s review of motor legal expenses insurance was given an airy response by the LEI sector.
Levene calls for clarity around Co-op's failed bid for Lloyds branches
Former Lloyd's chairman Lord Levene has called on government to confirm whether it favoured the Co-operative Bank's takeover bid of 632 Lloyds Banking Group branches over one by his own vehicle, NBNK.
Acromas considering £4bn refinancing deal
AA and Saga parent company Acromas is understood to be close to securing a refinancing deal that could lead to the break-up of the group.
Post magazine - 6 June 2013
In Post this week, could the continuing economic difficulties faced by Spain be behind accusations that its public hospitals are refusing to accept European Health Insurance cards presented by holidaymakers when seeking medical attention?
IFB working on new model to attract brokers put off by membership cost
Move coincides with demand for greater broker representation on fraud register
Spain investigated by EC over health insurance card failures
The European Commission has demanded information from Spain over complaints that Spanish hospitals are refusing to honour the European Health Insurance Card scheme.
Post magazine – 30 May 2013
The latest issue of Post magazine is now available to subscribers as a digital and interactive e-book.
Insurers’ closed third-party phone lines add to claim settlement times
Zurich to consider litigation if subrogation times are ‘unreasonable’
Post magazine – 23 May 2013
The latest issue of Post magazine is now available to subscribers as a digital and interactive e-book.
Marks & Spencer and Post Office to discuss affinity insurance at Post event
Marks & Spencer and The Post Office have joined the speaker roll for the upcoming Affinity 2013 event.
Volkswagen signs deal with UK General
Volkswagen Financial Services has signed a deal with UK General Insurance that aims to give VW Group customers free access to approved repairers in the event of an accident.
ABI pushes Flood Re proposal as SoP extended
The Statement of Principles has been extended by one extra month while discussions over the long term solution for flood risk cover between the insurance industry and government continue.
Post Magazine - 16 May 2013
The latest issue of Post magazine is now available to subscribers as a digital and interactive e-book.
In Series: Technology: Get moving
Insurers must make a concerted effort to reach customers in the mobile space.
Space Tourism: Ready for liftoff?
With Virgin Galactic edging closer to launching tourists through the stratosphere for the first time, what part will the insurance industry play in this uncharted territory?
Interview: Sandy Dunn and Penny Searles: Driving force
With the revival of telematics set to change the face of motor insurance underwriting, Wunelli founder Sandy Dunn and managing director Penny Searles explain why they believe their firm is in the driving seat in this sector.
Aviva to send 600 UK jobs to India
The union Unite has accused Aviva of betraying its UK workforce by offshoring hundreds of back office processing jobs to India.
Japan Earthquake: A seismic shift
The sheer size and scale of the Tohoku earthquake and tsunami has change the face of insurance in the region forever.