Personal
Claimant lawyers accuse government of ‘washing its hands’ of injured people
The government has been accused of taking a ‘sledgehammer approach’ to personal injury reform as it today introduces the Civil Liability Bill to parliament.
RSA's Gail Parker on using internal brand engagement to better serve customers
Gail Parker, brand, marketing and distribution director at RSA Personal Lines, shares her tips on employee engagement and customer satisfaction.
Analysis: Risks, challenges and opportunities of commercial use of listed buildings
Underinsurance casts a long shadow across the world of listed properties, especially when owners are constantly expanding commercial activities. Experts warn that there can be many traps for the unwary or naïve, many of which do not come to light until…
Blog: Medical hope for mesothelioma patients and asbestos insurers
Possible mesothelioma treatment will require a new approach to asbestos claims, explains Ian Harvey, head of claims strategy at Pro Global.
Rising Star: Matthew Vamplew, DAS UK Group
Starting in the industry as a business consultant at Cognizant Technology Solutions, Matthew Vamplew has quickly worked his way to innovation manager at DAS UK Group.
Axa denies U-turn after customer has excess refunded from Liverpool car park fire
Exclusive: Axa has denied it has made a U-turn after a customer had their excess refunded from the Liverpool car park fire.
Mark Collins replaces Robin Challand as CIO at Ageas
Mark Collins is to replace Robin Challand as chief information officer at Ageas following Challand’s appointment as claims director at the company in January of this year.
Loss adjusting and insurtech gains fail to stem Charles Taylor profit decline at full year
Well-publicised gains in Charles Taylor’s loss adjusting and insurtech arms saw revenues jump 25% in 2017 but failed to push the insurance services provider to profit.
Blog: Video killed underinsurance
The technology that can radically change household insurance has nothing to do with smart home devices, argues Charlotte Halkett, managing director of insurance product at Buzzvault, who bets on video surveys.
Motor premiums climbed by over 10% in 2017
Premiums for all types of motor insurance increased in Q4 2017.
Cost of motor claims hits highest ever level
The cost of motor claims has climbed to the highest level on record, the ABI said. However, claimant solicitors say the numbers don't paint the whole picture.
Analysis: A healthy mind: Providing mental healthcare in PMI
More medical insurers are including mental health as standard in their policies but there could remain a gap in provision if condition monitoring doesn’t become more widespread
This week: The consequences of buying big
By far the biggest purchase I ever made was when I bought my house.
Industry calls for tougher CMC regulation ahead of Commons debate
Exclusive: Industry has urged government to take a tough stance on cold calling ahead of a debate in parliament.
Blog: Beast from the East opens the valves for escape of water claims
The 'Beast from the East' and storm Emma have caused a surge in escape of water claims, notes Clive Nicholls, UK and Ireland CEO of Crawford & Company, urging the insurance industry to unite to promote preventative measures.
Foil's Stephen Hines on why it's time to refocus the agenda on clinical negligence reform
With the NHS facing spiralling costs, reform to clinical negligence claims should not be seen as controversial, says Stephen Hines, president of the Forum of Insurance Lawyers.
Blog: Young women, jump at an insurance career
As we mark International Women’s Day 2018, Angela Darling, group risk and compliance director at Complete Cover Group, feels the insurance industry has come a long way towards accepting women onto boards in the last 40 years.
Blog: Letting agents, beware of an energy shake-up
No stone is being left unturned by the government in its aim to make renting fair and reasonable. Marc Brewer, underwriting manager for professional risks, Tokio Marine HCC, says it could prove a tough year for the letting industry.
Axa-XL deal puts both insurers' ratings under review
The major rating agencies have unanimously taken rating actions on both Axa and XL Group following the recent announcement that the French insurance giant is looking to acquire 100% of the specialty insurer.
Esure broadened risk appetite to spur motor growth, says Ogden
Esure has been able to grow its motor book substantially over the past three years as a result of a more relaxed risk appetite.
Esure's profit up 35.6% at full-year
Esure has reported a pre-tax profit of £98.6m for the year ending 31 December 2017.
Interview: Andy Homer, former Towergate CEO
Industry veteran Andy Homer talks to Ryan Hewlett about life after Towergate, the insurtech world and why Brexit represents an open door for the canny Angel investor.
Blog: The race to the GDPR finish line is on – but don’t lose sight of the customer
2018 presents some big challenges for the motor insurance sector, not least of which is the General Data Protection Regulation. James Roberts, business development director for insurance at Europcar UK Group, believes partners can help insurers here.
AIG's Steve Agutter on combining robotic insight and human touch
Claims adjusters need to embrace automation but it's their human touch that will win - or lose - customers, explains Steve Agutter, head of claims at AIG International.