Personal
Blog: Loss adjusters describe Hurricanes Irma and Maria's devastation in Sint Maarten
Crawford adjusters are continuing to assess the devastation brought by Hurricanes Irma and Maria in Sint Maarten. Director Tim Cramer-Todd and vice-president Rob Kleinveld, who just came back from the Caribbean, recount what they saw on the ground.
Endsleigh appoints Paul Bolton as head of personal lines
Endsleigh has appointed Paul Bolton as head of personal lines, reporting to CEO Jeff Brinley.
Interview: Tulsi Naidu, Zurich
Almost a year into her role Zurich UK CEO Tulsi Naidu talks to editor Stephanie Denton about the events of the last 12 months and how the insurer is progressing with its transformational programme.
Research: Focus on fraud
What does a Greek merchant in 300BC delivering corn on a cargo ship have in common with nearly one-tenth of today’s UK population? The answer is insurance fraud. Michèle Bacchus takes a closer look.
Analysis: Broker claims research
Earlier this year, brokers were invited to score insurers on their claims handling, grading different classes of business on their performance from excellent to poor. Jonathan Swift examines the results
Analysis: Arson: A burning issue
Only a small portion of arson cases are prosecuted, so perhaps it’s time for the insurance industry to take ownership of this issue, as it has with fraud
Spotlight: Vehicle hire: What is best practice for today’s insurance market?
A positive customer experience is never more important than at the point of claim. James Roberts, business development director for insurance at Europcar UK, explains how following best practice in replacement car hire can create this.
Spotlight: Motor insurance: What will changes in mobility mean for replacement cars?
Replacement cars face an uncertain future as individual car ownership recedes and mobility changes
Claims Club Blog: Communication, flexibility and empathy, the keys to claims success
The third Claims Club meet in 2017 focused on getting claims right through communication and customer service. Terry Renouf, consultant at BLM, explains.
Blog: Barriers to disruption and how to hurdle them
Legacy systems and industry culture are preventing incumbents insurers from innovating, writes Jane Disney, financial services industry value engineer at SAP, urging the sector to rethink itself as support services.
CEO Sian Fisher on why the CII is supporting Insurance United Against Dementia
Today is World Alzheimer’s Day which gives the insurance sector an opportunity to raise awareness about the growing threat of dementia and the challenges it poses to our society.
Manchester Underwriting's Charles Manchester on Grenfell and PI
Manchester Underwriting CEO Charles Manchester examines the possible knock-on effects of the Grenfell Tower tragedy on the professional indemnity market.
Blog: Claims handlers vs robots
Steve Grieve, chief information officer at Claims Consortium Group, explores whether machines really can take over from humans in a claims environment.
Video: Crif's Sara Costantini on data's impact on pet insurance
Sara Costantini, director at Crif Decision Solutions, discusses with Post commissioning editor Cecile Brisson how data could revolutionise the pet insurance market.
Claims Club: Brokers tell insurers there is disconnect between internal ambitions and the claims reality
Insurers need to improve internal communication and break down silos to provide brokers and their customers a better service.
Claims Club: Ogden rate change 'has triggered major underinsurance issue in liability cover'
The insurance industry is not doing enough to protect clients from underinsurance in liability claims as a result of the Ogden discount rate changes, the sector has been warned.
Ageas' Andy Watson's wish list for returning MPs
As goverment returns to business, Andy Watson, CEO of Ageas UK, reminds MPs that there are still three major areas of policy affecting insurance that need to be properly addressed before insurers can begin to control and then reduce customer premiums.
Principal Insurance recruits ex-Autonet boss
Principal Insurance has recruited Penny Wardale to the newly created boardroom position of HR, training and compliance director.
Blog: How insurers can use data analytics to differentiate their products
Insurers shouldn't use data analytics just to drive efficiencies but also to innovate in terms of risk management, writes Paul Dix, insurance strategy consultant at CGI UK.
Insurers rejoice at new Ogden formula on Twitter
Insurers took to Twitter to express their satisfaction with the new mode of calculation for the discount rate, which the government unveiled today.
Industry welcomes draft reform on Ogden discount rate
Insurers have welcomed government plans to alter the way the discount rate is set in future.
Interview: Wrisk co-founder Nigel Barton
Weeks away from launch, Wrisk co-founder Nigel Barton talks to Jonathan Swift about how his business hopes to change the insurance ‘dialogue’, the need for start-ups to forge partnerships with well-known brands, and why it is necessary for the UK to keep…
Watchstone CEO Mukerjee: 'There is no yard sale'
Indro Mukerjee, the outgoing CEO of Watchstone has admitted that while it might have been more “romantic” or “Hollywood” to have grown the business by acquisitions during his two year tenure, it would not have benefited shareholders long term.
Co-op trials Facebook car insurance chatbot
Co-op Insurance is trialling the UK’s first car insurance chatbot via Facebook Messenger.