Personal
Ageas and Tesco Bank in U-turn over Liverpool car park fire
Ageas and Tesco Bank have said they will refund any excesses paid by car-owners in relation to the Liverpool car park fire, amid widespread anger from customers.
Updated: Insurers slammed over Liverpool fire response
Insurance companies have been slammed by motorists for their response to the Liverpool car park blaze.
UK's first sharia-compliant home insurance launches
The UK’s first sharia-compliant home and landlord insurance has been launched by Insure Halal.
Editor's comment: Will Amazon give a little or take a lot?
I’m a big fan of Amazon. Although I’m not a Millennial, I’m used to getting the products I want delivered to where I want, when I want, without too much fuss.
Post Power List 2018
2018 is likely to be a year dominated by data regulation, more Brexit negotiations and further Ogden reform and, as such, the key influencers reflect this
'Business as usual' for Endsleigh following acquisition
A-Plan has no plans to change the direction of Endsleigh following its acquisition of the business.
Post Power List 2018: Mark Weil
CEO, Marsh UK & Ireland
Post Power List 2018: GAFA
Google, Apple, Facebook and Amazon
Post Power List 2018: Andrew Bailey
CEO, Financial Conduct Authority
Post Power List 2018: Colm Holmes
CEO of general insurance, Aviva UK
Post Power List 2018: James Reader
CEO, Covéa Insurance
Post Power List 2018: Andy Watson
UK CEO, Ageas
Post Power List 2018: Carl Shuker
CEO, A-Plan
Post Power List 2018: Steve White
CEO, British Insurance Brokers’ Association
Blog: Water resilience now
Water resilience can reduce the trauma and cost of restoring a flooded property, writes Roy Shevlin, building consultancy services director at Cunningham Lindsey.
Blog: Brand strategies that build customer trust
Thomas Cowper Johnson, a director at Davies Group company Service Tick, examines how firms with no insurance credentials have managed to build and maintain a relationship of trust with their policyholders.
Blog: What UK insurers can learn from US customer service
Nick Ashmore, head of marketing at Response Tap, reflects on what UK insurers can learn from US customer service.
Blog: Brokers, spare no (legal) expense
When a legal expenses insurance claim is declined due to poor prospects of success, brokers can still give the policyholder some help and guidance, explains Jeremy Butler, managing director of Qdos Underwriting.
Merry Christmas from Post
Infopro Digital's offices are now closed until Tuesday 2 January 2017 for the festive period. We would like to take this opportunity to wish you all a very Merry Christmas and a Happy New Year from the Post team.
A-Plan's Carl Shuker on ending dual pricing in personal lines
Those loyal to their insurer are probably paying more than they should. Carl Shuker, CEO of A-Plan, believes it’s time the market took a bold move to address the problem
Market Moves: January
The movers and shakers in insurance this month.
Interview: John Eves, Chartered Institute of Loss Adjusters
John Eves has replaced Jonathan Clarke as president of the Chartered Institute of Loss Adjusters. Eves will balance his new responsibility alongside his role as managing director of Irish loss adjusting firm, Thornton & Partners. The new Cila president,…
Analysis: Mutual benefits
With four mutuals making the UK top 20 insurers rankings for 2017 and results outperforming the rest of the market, mutuality is a sector to watch, especially as it is easier to innovate without constant shareholder pressure
Blog: The cloudbuster’s guide to surge
Technology can’t influence the weather but can change its outcomes during surge, explains Claims Consortium’s operations director Connie Beasley.