Axa

SMEs: All things unequal

Last year’s FCA thematic review found a gap between what SMEs expect of their insurers and the service they actually get. What can insurers do to make SMEs feel more valued?

Fraud: The fight goes on

The insurance fraud taskforce has reported, but now we are in limbo, so will there be work to ensure the report’s recommendations materialise or will it be a missed opportunity?

Construction: The fall guys

New safety regulations and sentencing guidelines will place additional pressures on firms to ensure construction safety – and it is likely SMEs will find it hardest to comply

Blocks Of Flats: Flat out for a better deal

The shift towards leaseholders exercising their Right to Manage is slowly having an impact on this sector of the property market and resulting in greater scrutiny of the value it provides

Insurance Complaints: No more Mr Angry

There is no crisis as far as complaints directed at insurers and brokers go – but even one unfairly treated customer is too many. So, how seriously is this area being taken and are efforts underway to raise standards further?

Claims Club Awards: Catching up with the rising stars

Post caught up with a quartet of previous winners of the Rising Star at the Claims Awards to see what winning the trophy meant to them, how their careers have progressed since, how they think claims is viewed by the wider insurance fraternity and what…

Penny Black's Insurance Week - 18 February 2016

Penny is a dedicated fan of food and is proud to say she has eaten snails, frogs legs, ostrich and possibly even horse meat (although not through choice) and she is open to trying anything once.

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