Insurance Post

Insurance Complaints: No more Mr Angry

angry-customer

There is no crisis as far as complaints directed at insurers and brokers go – but even one unfairly treated customer is too many. So, how seriously is this area being taken and are efforts underway to raise standards further?

If feedback from insurers about their complaints procedures was taken strictly at face value, it would appear there is little to be concerned about. Although they commonly recognise that they are not

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