Autofocus
Analysis: After Autofocus: Where next for the credit hire industry?
Last month, seven former employees of Autofocus were collectively given prison sentences of more than five years after being found guilty of doctoring hire rate evidence to defend insurers in court against credit hire companies in thousands of cases.
Ex-Autofocus employees standing trial drop application as court case continues
Council representing six of the seven ex-Autofocus employees standing trial for contempt of court have withdrew an application to limit the scope of the case against their clients.
Ex-Autofocus employees accused of 'industrial scale' perversion of justice
Seven former employees of Autofocus were accused of doctoring credit hire rate evidence to defend insurers in court.
Autofocus trial over 'widespread perversion of justice' begins
A trial against seven former Autofocus employees for contempt of court began today at the Royal Courts of Justice.
Evans targets regulators, MPs and judges with credit hire rate issue
Accident Exchange CEO Steve Evans has written to regulators, politicians and members of the judiciary about his concerns that defendant law firms are providing dishonest vehicle rental rates in disputed car accidents.
Old wounds re-opened as Accident Exchange raises dishonest evidence concerns
Six years after the Autofocus fraud scandal, Accident Exchange is to write an open letter to defendant law firms and insurance companies it believes are engaged in dishonest car hire rate evidence activity.
Accident Exchange launches second investigation into dishonest hire rate evidence
Credit hire firm Accident Exchange has launched a second investigation into dishonest car hire rate evidence, six years after it played a role in exposing fraud perpetrated by rate surveyor Autofocus.
Market Moves - 28 July 2015
Find out who has moved where in the insurance industry this week.
Autoglass appoints new supply chain director
Embattled windscreen repairer Autoglass announced today (23 July) the appointment of Simon Blake as operations and supply chain director.
Autoglass aiming for greater efficiencies with new facilities hire
Autoglass is hopeful the appointment of Melvin Rolling to head up its fleet, property and health and safety functions in a newly created role will lead to greater efficiencies at the windscreen repairer.
Insurers sticking by Autoglass in wake of consumer criticism
Insurers that maintain commercial partnerships with Autoglass have vowed to work alongside the embattled windscreen repairer to address criticism of the firm’s service levels following its decision to scrap its branch network.
Motorists voice safety concerns ahead of driverless car trials
One in three UK motorists are concerned that driverless cars could be dangerous, according to a survey carried out by Autoglass.
Insurers harness power of online reviews
Insurers are beginning to recognise the value of online customer reviews in persuading consumers to purchase products, according to new research by Autoglass.
Helphire ‘making good progress’ in Autofocus settlement
Helphire Group has finished analysing “several thousand cases” in which Autofocus evidence was used and is ready to start discussing settlements with insurers.
Insurers found to be neglecting social media customer service
Research conducted by Autoglass has shown that of 50 insurers surveyed just 40% are actively responding to customer enquiries received on social platforms.
Zurich inks Accident Exchange settlement
Zurich has reached a settlement with credit hire firm Accident Exchange over more than 50 cases of disputed rates.
Helphire set to begin Autofocus settlement negotiations
Helphire Group will seek to make good its losses from the Autofocus debacle once it finishes examining documents for ‘several thousand’ cases.
Axa and Accident Exchange reach agreement on Autofocus fraud
Four years after Accident Exchange revealed the details of the Autofocus fraud scandal, Axa and Accident Exchange have agreed a settlement to their long running dispute.
Accident Exchange spurns Axa settlement
Credit hire firm Accident Exchange is set to reject a £1.5m settlement offered by Axa to settle a suite of rate disputes.
Axa offers “full and final” £1.5m Accident Exchange settlement
Axa has made a bid to settle all of its credit hire disputes with Accident Exchange through a global settlement.
Axa to offer settlement on Accident Exchange disputes
Axa is to make a third attempt to end all of its credit hire rate disputes with Accident Exchange through a global settlement, Post can reveal.