Opinion
C-Suite - Insurer: The devil in the details
Urgent changes need to be made to remove the financial incentives at the heart of injury claims.
Editor's comment: Man on the moon
This week John Lewis released its Christmas advertisement – the Man on the Moon – causing even the most stiff-upper-lipped Brit to shed a tear.
News Editor's Comment: Improving diversity
The issue of diversity in insurance got another airing last week, when it was cited in the launch of a discussion paper concerning succession planning.
Trust in Insurance: Blog: The admin fee rip-off
The regulator needs to get involved to enforce a blanket ban on unfair extras.
C-Suite - Insurer: It’s a small world after all
SMEs are key to economy growth in the UK – and with globalisation a reality, they face numerous risks.
Legal Update: Shaking up cost control
Few would argue that post-claim legal costs management grabs the headlines in the same way as other areas of general insurance claims work. Perhaps one explanation for this is the 2013 reforms, vaunted as the ‘silver bullet' for managing legal costs in…
Halloween Costumes: The burning issue
A high-profile Halloween accident has put the classification of fancy dress costumes into the spotlight, but current standards fall well short of consumer expectations
Editor's comment: Great Scott!
Last week was Back to the Future day – 21 October 2015 – the date film character Marty McFly travels to in the second instalment of the sci-fi trilogy.
C-Suite: Success in international markets demands strong cultural awareness
When considering international expansion, one thing is often overlooked, and yet it should be the number one priority for CEOs: the need to recognise and respond to local cultures and ways of doing business.
North of the Border: Time for an update
The long-awaited changes to the Scottish civil court system have finally taken effect.
C-Suite - Broker: Power to the people
Treat clients as you would treat your friends, and reap the professional rewards, says Janice Deakin.
C-Suite - Insurer: Innovation can be Uberdisruptive
Is the insurance industry vulnerable to new technological developments?
Legal Update: Chasing their losses
Insurers must recover the billions they lost in the interest rate fixing scandal, says Edward Swan
Europe: Half of GI companies fail to have a mobile-friendly website
Insurers risk losing internet traffic and customers if they fail to ensure their websites are mobile-responsive.
Loyalty Schemes: Building loyalty
Rewarding valued customers could lead to increased satisfaction and boost retention rates.
Editor's Comment: The Down Under conundrum
I’m all for encouraging the global imports and exports trade and, over the years, us Brits have adopted several Aussie traditions – such as throwing shrimps on the barbie, Kylie, Foster’s, Uggs, and, my favourite, Hugh Jackman.
Trade Voice: Bringing claims in from the cold
When did the claims function become so separated from underwriting?
C-Suite - Insurer: Smile, you’re on camera
Consumers are turning to dashcams to fight insurance scams, and insurers should be taking steps too.
Legal Update: What the Jackson reforms have - and haven't - changed
The Jackson report in December 2009 promised an interlocking package of reforms designed to control civil litigation costs and promote access to justice. They were implemented largely through the Legal Aid, Sentencing and Punishment of Offenders Act in…
Europe: The year ahead for run-off business
Solvency II, the growing legacy market and expanding run-off activity are among the main challenges facing discontinued insurance business in Europe.
Legal Update: Time is money
Under the new Enterprise Bill, insurers could be hit hard if they don’t pay claims in time
Editor's comment: An opportunity to build trust
A lack of relationship with customers in the insurance market is often blamed on annual touch points, insurance being a grudge purchase and policyholders looking for the cheapest price they can get.
Legal update: Beware the IPT trap
The November IPT hike might push businesses toward underinsurance, fears Helen Devery
Motor claims: What's driving motor claims?
Despite a range of unprecedented reforms and the industry’s own determination to fight motor claims fraud, numbers appear to be on the rise. What are the factors that could be influencing this alarming statistic?