Claims

Q&A: Bobby Gracey and Simon Cook, Charles Taylor

Charles Taylor global head of fraud Bobby Gracey and head of specialist investigation services Simon Cook spoke to Post about the new division, the effect of Covid-19 on fraud, and discouraging fraudulent behaviour.

Blog: Digital claims - The final frontier

The front end of personal lines is like a gold rush town where the gold has already gone. But Paul Stanley, the CEO of 360 Global Net, argues the next frontier for pioneers is claims - and it may be the last.

Blog: Insurance's trust problem

Edelman Smithfield senior director Aidan Holloway considers the reputation-geared findings of the firm's recent research on trust in insurance.

Gefion declared bankrupt

Gefion Insurance has been declared bankrupt by the Maritime and Commercial High Court in Denmark and is no longer paying claims.

Blog: The limitations of ALKS

William Balfry, Forum of Insurance Lawyers motor sector focus team member, and senior associate at DWF, grapples with the reality of automated lane keeping systems technology.

Interview: Nick Turner, NFU Mutual

After a tricky year as Chartered Insurance Institute president Nick Turner has stepped up as NFU Mutual group CEO. He talks to Stephanie Denton about insuring the most dangerous profession in the UK, accepting the golden ticket and why constant movement…

Insurtech Focus: Incumbents and insurtechs

Over recent years the talk around insurtechs has moved from disruption to co-operation. With this in mind, Post canvassed a host of major insurers to discover which start-ups they work and/or invest in; and what they look for when it comes to digital…

Spotlight: Motor – The future of pricing

Changing consumer behaviour, the economic climate and a review of pricing practices are some of the challenges facing the motor insurance sector currently. Our research looked in more depth at how these changes might impact the sector, its pricing and…

Briefing: Lemonade’s phrenology hangover

Jen Frost reflects on a staggering self-engineered series of events that saw insurtech Lemonade have to deny using outdated and disproven phrenology in its artificial intelligence claims system.

Google lays out scam advert counter measures

Google has detailed the steps it is taking to protect consumers and legitimate businesses in the financial sector after research by Post revealed that brokers are being targeted by claims management companies.

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