Claims
FSCS general insurance compensation falls as shadow of Enterprise's collapse recedes
The cost of compensating customers of failed general insurance companies through the Financial Services Compensation Scheme has fallen for a second year running, with both the scheme’s GI provision and distribution classes seeing reduced payouts year-on…
Staysure acquires Rock, Esure joins forces with Minster Law, and Allianz invests in Heycar
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Swinton and Saga are Covid-19 consumer champions as service issues rise across sector
The Institute of Customer Services reports number of customers experiencing problems across insurance sector is on the rise.
ABI Climate Change Summit: Past point of stepping away from climate change responsibilities says Direct Line's James
With “trillions in assets”, “billions spent” on supply chain and “millions of customers”, Direct Line CEO Penny James urges the insurance industry is past the point where anyone can step away from their responsibilities in relation to climate change.
Ever Given due to leave Suez Canal today after insurance agreement reached
MV Ever Given, which blocked the Suez Canal for a week in March, is due to leave today after a deal was struck between the UK P&I Club and the canal authorities.
Insurance Post TV ESG special: Do customers care about how sustainable their insurer is? Featuring Allianz, Parhelion and We Are Guernsey
Today Insurance Post reveals the latest episode of its ‘magazine-style’ television show, which aims to get under the skin of some of the best read stories and articles that have appeared in print or online recently.
View from the top video: Opportunities for home claims transformation post-pandemic
In this exclusive interview recorded as part of the Insurance Post Live Annual Conference 2021 Michael Porter from Core Logic talks about new Insurtech trends and lessons learned from the pandemic.
View from the Top video: Association of British Insurers director general Huw Evans
In this exclusive interview recorded as part of the Insurance Post Live Annual Conference 2021 Association of British Insurers director general Huw Evans talks about rebounding and rebuilding as he shares the trade body’s vision of UK Insurance.
Climate Wise outlines priorities; WTW claims Lloyd's digital first with Ki; AIG publishes ESG report; Freedom secures funding
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
QOCS comes into force in Scotland prompting claims uptick concerns
Insurers are expecting claims volumes to rise in Scotland as Qualified One Way Costs Shifting goes live.
CMC fined £110,000 for nuisance calls
Claims Management Company Crosfill & Archer Claims has been fined £110,000 by the Financial Conduct Authority for historic unsolicited telemarketing calls.
Analysis: The CMCs out of scope
When the Financial Conduct Authority took over claims management company regulation in 2019, it fired warning shots at the sector. Should the regulator’s remit be widened to cover those firms that don’t come under its surveillance?
PIB presses 'pause' on recommending Hiscox to clients after Covid crisis response
PIB has hit pause on recommending Hiscox to customers but has not ended its agency with the insurer, Post can reveal.
Hiscox settles arbitration with business interruption action group
Hiscox has reached a settlement in arbitration proceedings brought against it by an action group of businesses for business interruption losses suffered during last year’s first coronavirus lockdown.
Blog: The mega carrier conundrum
The grounding of the Ever Given in the Suez Canal highlights the need for greater regulation and risk management of mega carriers, blogs Captain Michael Barrass, RSA marine risk management consultant.
Carnegie-Brown: Every conversation should be about sustainability, climate and inclusion
Lloyd’s chairman Bruce Carnegie-Brown urged that “every conversation” should be about sustainability, climate and inclusion as the insurance industry partnered with the Prince of Wales for his Sustainable Markets Initiative Insurance Task Force.
Prince of Wales launches sustainable insurance task force; Aviva joins forces with WWF; Ford links up with By Miles; and LV reveals PI panel
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Insurers wary of 'perverse' CMC behaviour following whiplash reforms
Insurers are concerned that whiplash reforms may result in claims management company “displacement”.
Digital Bar Quarterly: Digitalising claims – it’s not all about FNOL
An insurer can have brilliant digital first notification of loss process, but if it is not developing digital capabilities to underpin other processes, it will still be offering a largely manual service.
Trade Voice: CILA's Malcolm Hyde on the importance of a united front
For Malcolm Hyde, executive director of the Chartered Institute of Loss Adjusters, the insurance industry's pandemic business interruption headache underscores the importance of a united approach beyond lockdown.
Analysis: Tackling the Covid-19 business interruption surge
Insurers have paid out final settlements or interim payments on more than 20,000 business interruption claims related to the Supreme Court's January verdict, with Financial Conduct Authority figures and broker testimony suggesting that payout processing…
Hiscox BI claims process 'beginning to work' says Masojada as insurer plays catch up
Exclusive: Hiscox CEO Bronek Masojada spoke to Post about the insurer's business interruption claims handling, sharing details on its 200-strong claims surge team, why it was a 'bit slow in getting going', and shedding light on its collaboration with…
Aegis launches assailant parametric product; Amicus in MBO; Davies buys two; and Vitality Car launches
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
'Anomaly' Tractable becomes latest UK insurtech unicorn as it diversifies into property after $60m Series D raise
Motor accident and recovery artificial intelligence specialist Tractable is to diversify into property having become the latest UK-based insurtech to acquire unicorn status with a $60m (£43m) Series D raise jointly led by Insight Partners and Georgian…