Claims
Webinar: Ensuring environmental action is more than a catchy title: how can we be sure to avoid greenwashing
In the second of Insurance Post's ESG Exchange webinars on Friday 11 March 10am we'll explore how the insurance sector can avoid greenwashing.
Claims Apprentice back for 2022 – get your application in today
We are on the hunt for the next Claims Apprentice, with the return of the popular video series for 2022.
Covéa’s Adrian Furness on making insurance careers more than just a job
Adrian Furness, CEO of Covéa Insurance, addresses how and why the industry must support staff with an emphasis on providing positive engagement, a sense of community and mental wellbeing.
Intelligence: Getting FNOL right
Being the very first point of contact is the ultimate aim for insurers when it comes to motor claims but, as Martin Friel finds out, only a change in mindset to truly put the customer experience first is likely to achieve this.
Travelers updates on coal stance; Hubb claims metaverse first; Thomas Cook signs insurance partnership; and Vitesse backed by HDI as it raises $26m
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Analysis: Online Safety Bill changes hailed but no room for complacency
Proposals to add paid for advertising and the offence categories of fraud and financial crime to the Online Safety Bill have been welcomed by the insurance industry but as yet there are no guarantees on the final product.
Briefing: Sponsoring staff through driving theory tests could mean a result for insurers too
Insurers and motor claims service providers should seize a win-win opportunity by supporting staff through their driving theory tests, sets out Post news editor Jen Frost.
Partners&’s Phil Barton calls for a new commitment to giving quality advice
In the aftermath of the Supreme Court’s business interruption ruling, brokers must now ditch the transactional practices of the past for an advice-led approach to rebuild the marketplace’s reputation, argues Phil Barton, CEO of Partners&.
Brokers defend record amid insurance probe into 'failing' market for flats and tower blocks
Amid regulatory scrutiny brokers have accepted there are insurance challenges for flats but sought to defend their role when approached by Post.
Lower claims impact expected from Malik and Corrie than predecessors
The insurance impact of storms Malik and Corrie is expected to be less severe than recent storms Arwen and Barra.
Direct Line begins green parts trial; Revolut diversifies insurance offering; RSA to recruit more adjusters; and Sabre strikes solus MGA deal
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Editor's comment: Celebration or commiseration
We are a family that is big on marking the passing of time – birthday, anniversaries and well just any excuse to get together really – good job too with no less than six family birthdays in January alone.
Charles Taylor buys majority stake in insurtech Fraud Keeper
Charles Taylor has bought a majority stake of automation and artificial intelligence software as a service platform Fraud Keeper, Post can reveal.
Spotlight: Motor trends - the use of data in claims and underwriting
Post and Verisk undertook a survey of the motor market to understand how both underwriting and claims teams are evolving in their use of data and new technology. Padraig Floyd dissects the results and speaks to the market about the findings
Adapting alternative dispute resolution could save insurers £30m in 2022
The case for adapting alternative dispute resolution urgently needs to be revisited according to Stewart McCulloch, managing director at Claimspace, who believes this could save the industry 'tens of millions' in court cost as well as release the…
Video Q&A: Carpenters Group CEO Donna Richards on staff, society and sustainability – what makes a business a stand out in 2022?
Post content director Jonathan Swift talks to Carpenters Group Donna Richards about sustainability and what her business is doing to improve the impact it is having on the environment?
Zurich’s David Nichols explains why customer communication is key to tackling the global supply chain challenge
The global supply chain challenge has far-reaching implications for every financial sector. David Nichols, UK chief claims officer at Zurich Insurance, details the importance of keeping customers and suppliers both informed and engaged.
Analysis: Illegal e-scooters hit insurer claims reserves to tune of 'hundreds of thousands'
Insurers are already reserving ‘hundreds of thousands’ of pounds for collisions involving third-party private e-scooters – but the vehicles aren’t legal on public roads yet.
Three BI cases collectively seeking up to £960m to be heard back-to-back by court
The Commercial Court is set to hear three cases relating to Covid-19 business interruption claims made under the Marsh Resilience wording back-to-back over five weeks in June and July.
EY: investor confidence in UK FS hits new high; James Hallam backs broker start-up; Lloyd's approves insurtech Syndicate and Pen inks £300m QBE deal
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Tesco offers refunds after 'misleading information' motor insurance renewal breach
Tesco Bank will refund some motor insurance customers following a breach regarding "misleading information" about no claims bonus protection in renewal letters.
Self-driving car users should be off the hook for range of offences, commissions set out
The Law Commission for England and Wales and the Scottish Law Commission have proposed the creation of an Automated Vehicles Act that would shift the responsibility away from drivers of self-driving cars.
Judge to hand down Corbin & King v Axa BI decision 'as quickly as possible' as trial ends
The trial in the case of Corbin & King v Axa, the outcome of which is eagerly anticipated by insurers and would-be business interruption claimants alike, came to a close on Wednesday.
General Insurance Fraud Committee hopeful on spam advert legislation
The General Insurance Fraud Committee is hopeful that online advertising will be included in the Online Safety Bill, Clare Lunn, director of financial crime at LV GI and chair of the GIFC told Post.