Claims

Q&A: Karl Helgesen, RSA

RSA chief claims officer UK & International Karl Helgesen spoke to Post about the insurer’s latest multi-million pound investment to enhance home insurance claims service, the impact of the extreme weather on home claims, and shortages in the supply…

Intelligence: Getting FNOL right

Being the very first point of contact is the ultimate aim for insurers when it comes to motor claims but, as Martin Friel finds out, only a change in mindset to truly put the customer experience first is likely to achieve this.

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