Claims
‘Software-defined’ Adas vehicles will bring ‘fundamental change’ for claims
Driver assistance systems will make cars a "software-defined product", and effect the cost and frequency of claims, according to the Allianz Centre for Technology.
Spotlight on periodical payment orders: The benefits of transferring PPO risks to a life insurer
Start-up life insurer AUL Assurance is targeting general insurers, offering them an opportunity to reduce their exposure to periodical payment order risks. What are the benefits of such transfers and why might the recent ASHE inflation figures make this…
Spotlight on periodical payment orders: How do insurers manage PPO risks?
Introduced in April 2005, periodical payment orders might not have grown in the volumes some expected, but still pose challenges for general insurers not least due to their similarity to longevity life risks. Post spoke to both insurers and other…
Greggs v Zurich trial delayed and shortened due to Covid-19 infection
The High Court trial in bakery chain Greggs’ business interruption claim against Zurich Insurance has been delayed until later this month.
Inflation is the number one concern for insurers globally
With inflation hitting 11% and repair costs running at up to 30% price increase, inflation tops the number of concerns for insurers, Anna Fleming, retail chief operating officer at Axa, has told Insurance Post.
Inside Out: Is more regulation needed to stop insurers profiting from BI claims?
Post invites industry insiders affected by the key issues they believe insurance is getting ‘inside out’ to share their perspective and state their case for change. Here, a former business interruption insider argues that the government should follow the…
Spotlight on Digital - Mixed views on digital transformation impact on customer experience
Digital transformation is fundamental to insurers’ drive for customer-centricity and future competitiveness, but a misalignment in strategic goals between boardroom and business is slowing progress, says Rosie Beasley, global senior industry marketing…
Stonegate alleges 'obliteration of cover' while insurers say it has got policy terms 'fundamentally wrong' in closing submissions
The trial in the case of Stonegate v MS Amlin and others, drew to an end this week, with the UK’s biggest pub group and its insurers exchanging arguments in written closing submissions.
Spotlight on Digital: Insurance claims - The path to digitisation
A Post and SS&C Blue Prism survey found that 86.8% of insurer respondents believe that digitising all or part of the claims journey is the best way to improve the customer experience. Padraig Floyd explores how much progress is being made to achieve this…
Rural crime risks on the rise for UK farmers as ACE celebrates first year
Farmers are being advised by their insurers to beef up their security as the challenging economy may prompt a rise in rural thefts while soaring agricultural machinery values will make the countryside even more attractive to criminals.
Claims Portal appoints Phil Dicken as chair
Phil Dicken has been named the chair of Claims Portal Limited.
Claims Apprentice 2022: Episode three – Marine insurance treasure hunt
After the claims handling task in episode two, Teams Build and Unite regroup and, following a short rest, are ready for the next challenge.
Q&A: Sarah Murrow, Allianz Trade
Allianz Trade UK & Ireland CEO Sarah Murrow speaks to Post about her first year at the helm, dropping the Euler Hermes name, and the role that credit insurance can play as a post-Covid-19 growth tool.
Concerns raised over government putting ‘profits above the injured’ as Vnuk cut takes effect
A personal injury expert has raised concerns that the new motor insurance legislation cutting the Vnuk law, puts “profits above the injured”.
Greggs ups Covid BI claim against Zurich to £150m ahead of trial next week
Greggs has upped the sum it is claiming from Zurich in a High Court dispute over Covid-19 business interruption losses to in excess of £150m.
Apil calls for DfT to enforce speed restrictions on e-scooters and make helmets compulsory
The Association of Personal Injury Lawyers is calling on Department for Transport to enforce speed restrictions on e-scooters and make helmets compulsory for riders ahead of anticipated government consultation on legalising privately-owned e-scooters.
Insurers call for GTA to be mandatory as motor repair industry faces multiple challenges
As the General Terms of Agreement is currently under review, industry has called for the agreement to be made mandatory, however others believe cross-sector collaboration will be crucial to build sustainable future for the sector.
Brettell to replace Jepp as MD of Zurich Municipal
Amy Brettell will succeed Andrew Jepp as managing director of Zurich Municipal, after he steps down to explore new opportunities after 40 years at Zurich.
Claims Apprentice 2022: Episode two – Claims handling challenge
Now that our final six contestants have been put into teams and decided upon names, it is time for the apprentices to tackle their first task.
Q&A: Philip Barmby, Brawdia
After a year in business, Philip Barmby managing director of Brawdia, tells Post about the factors that have supercharged Brawdia's launch, and what he expects from the next 12 months.
Aviva vindicated in High Court as judge rules 'free and frank' exchanges must be permitted
The High Court has found in favour of Aviva in a defamation case from a medical legal expert, in a ruling “likely to be of benefit not only to road traffic accident insurers but also litigants more generally”.
Intelligence: Rural crime – cutting back the harvest criminals
Plant theft in rural areas is a major issue for landowners and their insurers. Rachel Gordon explores how a specialist police unit, which was set up in 2021, is helping to tackle this type of crime, and what mitigation measures are being introduced.
HV batteries ‘break the claims process’ and stymie adoption of electric vehicles
Insurers “can’t recognise the value” of high-voltage batteries within the claims process, an industry expert has warned.
Aviva wins TSB tender; Gallagher Re to recruit 40; Pine Walk Capital launches MGA; and Beazley launches Crypto Guard
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.