Claims/Loss adjusting

Loss adjusting: Back to the future

Loss adjusters should learn from the past in order to rediscover the human touch – and returning to regional markets is a good start, says Trevor Latimer

Leader: A fresh start

So, spring has sprung; daffodils are in bloom, chicks and lambs are being born and even the insurance industry is seeing some stirrings of green shoots – even if the weather doesn’t quite agree.

Penny Black's insurance week

Penny isn’t sure taking work home with you is a good idea at the best of times, but one loss adjuster at Crawford & Co took the concept a step further when he spotted a barn ablaze on his way home.

Loss adjusting: Keep it in the family

The role of the loss adjuster is changing, with insurers increasingly adopting an internal claims handling approach. But it is by no means the end of the specialist panel.

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