Movers & shakers: All aboard as every sector chips in with compelling recruitment performances

Men shaking hands

Hires, departures and extra-curricular appointments were finalised across the board this week, as the managerial merry-go-round gathered speed. At UK General, Neil Martin has been hired to take on the role vacated by Bluefin-bound John Neil, while in the loss adjusting arena Questgates managing director Chris Hall was named president of the Birmingham Insurance Institute for the second time.

• Among insurers, UK General new ventures managing director Neil Martin will become MD for the firm’s joint venture with Pacifica Group, UK Warranty, following the departure of current MD John Neill

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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