Analysis

Data Analysis: Insurance Post Census 2022

Post continues its biennial census of the insurance industry to find out how closely the sector reflects the society it serves, what impact diversity and inclusion practices have had on it, and the effect of the Covid-19 pandemic on the daily lives of…

Intelligence: Telematics: Boxing clever?

Twenty years after Norwich Union launched Pay as You Drive Insurance in the UK, Frances Stebbing assesses how much progress has been made in telematics becoming a mainstream motor insurance product; and how these black box offerings have evolved.

Intelligence: Opening the throttle on motorbike insurance

The motorbike insurance market has been a hive of activity in the last few years in what has previously been a quiet and steady sector for the last 20 years. Martin Friel investigates what this means for the biker customer and if more entrants are on the…

Intelligence: Greening the broking industry

Insurers are shouting loud and proud about the actions they are taking on environmental, social and governance issues, and this is moving down their supply chains too. Fiona Nicolson investigates how the broking sector is being affected by this, and how…

Intelligence: Getting FNOL right

Being the very first point of contact is the ultimate aim for insurers when it comes to motor claims but, as Martin Friel finds out, only a change in mindset to truly put the customer experience first is likely to achieve this.

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