Intelligence: Post's complaints matrix shows the products that let consumers down during the pandemic
Complaints data from the Financial Conduct Authority and the Financial Ombudsman Service helps to create greater transparency and accountability for insurance firms. As Post brings together the most comprehensive set of complaints data from 2014 onwards, Sam Barrett investigates the trends in the data and reveals how Covid-19 might have led to more customers feeling let down by their providers.
Publishing complaints data helps to create greater transparency and accountability, ultimately raising standards and ensuring a customer focus. Analysing the data also provides insight into broader
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