Travel insurance
Tesco’s pet partnership; Hiscox’s poetry; Biba’s compliance lead
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
LV’s checks catch serial travel insurance fraudster
A man who changed his name multiple times by deed poll and used the identities of his family and friends to make bogus travel insurance claims worth an estimated total of £75,000, has been sentenced.
Zurich’s Clayton calls for travel insurance claims fraud database
Scott Clayton, head of claims fraud at Zurich, said the industry needs to share travel insurance data and create a database to crack down on fraudulent activity.
Diary of an Insurer: Staysure’s Finn Walsh
Finn Walsh, CEO of Staysure, catches up with the provider's founders, aims to put the “sure” in travel insurance, goes to the gym and manages to read his son a quick story before bedtime.
Pet insurers with satisfied customers revealed
Data analysis: Fairer Finance’s latest consumer survey reveals the pet insurers with the most extremely satisfied customers and examines the lessons providers need to learn from the Financial Ombudsman Service increasingly ruling in favour of complaining…
Allianz returns fire on ‘embarrassing’ Revolut allegations
Allianz has hit back at Revolut in its latest filings in a lawsuit over a prematurely axed travel insurance deal.
Aviva and Howden partner; Ecclesiastical’s Cockrem to retire; Eurochange to launch travel insurance
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Admiral partners with Google Cloud for new products
Admiral has struck a deal with Google Cloud, which will see the technology giant host the provider’s policy management and billing platforms plus use generative artificial intelligence to produce new products and services.
Biba’s budget demands; Tokio Marine’s deal with Lavaretus; NFU’s first commercial head
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
How Gwyneth Paltrow’s ski crash case has affected winter sports cover
With winter sports season in full swing, Aamina Zafar examines how the case against the A-list Hollywood actress highlighted the need for appropriate cover and training for claims handlers receiving calls from those who may have forgotten slope etiquette…
AA buys Key Care; RSA launches hub; Gallagher Re’s Melia to retire
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Revolut hits back at Allianz lawsuit citing service level failures
Revolut has hit back at a £10.4m lawsuit filed against it by Allianz, denying it breached contractual obligations and alleging the insurer fell short of minimum claims service levels.
Diary of an Insurer: Allianz’s Simon Powell
Simon Powell, head of travel claims at Allianz Partners UK and Ireland, uses artificial intelligence and plans to have around 33% of the travel insurance market in 2024.
Qover enters UK motor; ARAG seals DAS deal; OSB's Consumer Duty director
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Satisfaction with insurers back to pre-pandemic levels
Data analysis: Customer satisfaction with insurance policies is back to July 2018 levels, research by the Chartered Insurance Institute has revealed.
Most-read insurance stories in 2023 revealed
Like Cher, Insurance Post is turning back time to remember the industry Consumer Duty’s efforts, business interruption cases continuing to rumble on, developments at Direct Line, RSA’s personal lines exit, plus the other major insurance events of the…
Ombudsman expects complaints about hollowed out insurance
The Financial Ombudsman Service is bracing for more complaints next year from consumers who didn’t realise cheaper insurance premiums often result in reduced cover.
Allianz suing Revolut for £10.4m over axed travel insurance deal
Allianz is suing Revolut for £10.4m, alleging that the neobank breached its obligations under a deal it struck in 2021 for Allianz to provide travel insurance to Revolut customers.
How travel led the way in embedding AI in insurance
Yannis Korgialos, vice president of insurance for EMEA at Cover Genius, on how travel offers a roadmap for AI transforming the way policyholders are protected.
For AI to dominate the future it shouldn’t forget insurance past
Editor’s View: Emma Ann Hughes’ recent claims experience suggests artificial intelligence could learn a lot from the acknowledgements sent via snail mail in the past.
Podcast: Could embedded insurance result in mis-selling?
Embedded insurance could result in mis-purchasing, the former head of supervision for the general insurance retail sector at the Financial Conduct Authority, Michael Sicsic, has warned.
Q&A: Jonathan Frankham, World Nomads
Jonathan Frankham, General Manager, UK & Europe at World Nomads, reveals how travel insurance has changed post pandemic and whether further evolution is required due to climate change.
How Johnny Timpson refuses to let disability define him
Former Cabinet Office Disability Ambassador Johnny Timpson and winner of Insurance Personality of the Year at the British Insurance Awards explains how he works with a musculoskeletal impairment plus his neurodivergence to make the industry more…
Trade Voice: Biba’s Trudgill on scanning the horizon
Graeme Trudgill, CEO of the British Insurance Brokers’ Association, says brokers need to anticipate the products clients of the future will need.