Social media
Donald Trump and Elon Musk
Donald Trump’s re-election as US president, with Elon Musk as his right-hand man, created many challenges for the UK insurance industry.
Income protection gap opens door to fraud
Fraud Spotlight: An uncertain employment market and insufficient policy cover could spur a rise in fraudulent income protection claims.
MP says social media firms in ‘last chance saloon’ over ad spoofing
Both social media firms and insurance companies must do more to tackle ghost broking, Luke Charters, MP for York South told the Association of British Insurers’ fraud conference.
Why we need women’s networks now more than ever
Editor’s View: The insurance industry needs women’s networks now more than ever, Emma Ann Hughes argues, especially given the popularity of the likes of online influencer Andrew Tate and US President Donald Trump.
Over one in four businesses impacted by protests and civil unrest
More than one in four UK businesses were impacted by civil unrest last year, according to research from Gallagher.
Big Interview: Steve Tooze, Extinction Rebellion
Steve Tooze, spokesperson for climate pressure group Extinction Rebellion, tells Damisola Sulaiman about the group’s motivations for targeting the insurance industry, responds to questions from the companies his organisation has targeted and shares plans…
Extinction Rebellion to focus on insurance CEOs in 2025
Extinction Rebellion plans to partake in more direct insurance CEO engagement in 2025 following the perceived success of previous CEO-focused tactics.
Penny Black’s Social Diary: Biba’s burgers and sausages
Penny Black is back, sharing the tittle-tattle she overheard at insurance industry events, reviewing the quality of buffets at conferences and giving a thumbs up – or down – to the sector’s social media posts.
What insurers should do to stop sexual harassment
Analysis: Damisola Sulaiman reviews the progress of trade bodies in responding to the Financial Conduct Authority’s findings on sexual harassment in the industry and explores what steps insurers and brokers can take to prevent abusive incidents and the…
Aviva accused of ‘greenwashing’ by campaigners over tree removal
Aviva has drawn criticism from the residents of Wivenhoe, Essex, over plans to chop down a 120-year-old oak tree to tackle nearby subsidence.
How to climb the insurance career ladder in 2025
The final Insurance Post Top Tips video of this year features almost as many famous faces as Band Aid’s epic video for 'Do they know it’s Christmas' did back in 1984.
How insurers are working to keep esports competitive and covered
With 2025 expected to be the best year in video games sales to date thanks to GTA 6, a potential PS5, Xbox mid-gen refreshes, plus the first full year of sales for Switch 2. Tom Luckham examines how the insurance industry is addressing the complicated…
Ghost broker busting – how can they be blasted off social media?
Content Director's View: If there’s something weird selling motor cover and it don’t look good … why do so many young drivers fall for ghost brokers on social media and what can be done to bust them, asks Insurance Post's Jonathan Swift.
How social canvassing is transforming fraud investigations
Newton Ross, chief strategy officer at Ontellus, explains how social canvassing has gone beyond spotting injured claimants engaging in extreme sports to identifying creating synthetic profiles and artificial intelligence-enabled fraud.
One in three young drivers scammed by ghost brokers
An Aviva survey of 2000 drivers aged 17-25 found nearly one in three young motorists have purchased car insurance from a ghost broker on social media.
Insurers need to be ready for AI ‘arms race’ in fraud
The proliferation of artificial intelligence is going to heap more pressure on the insurance industry to use “technology to fight technology”.
Admiral founder Engelhardt shares investor relations battles
Henry Engelhardt, co-founder of Admiral Insurance Group, has questioned whether investor relations should be replaced with statements on the business.
Lessons for insurers to learn from social media use of AI
Going head-to-head with artificial intelligence is pointless, according to Sarah Bateman, head of data and AI for Altus Consulting, who argues we need a blend of AI efficiency with human re-assurance to be successful.
Diary of an Insurance PR: NextGen’s Roma Braithwaite
Roma Braithwaite, NextGen Communications’ PR and media consultant, is a mother of 10-year-old twins, local sea-swimmer, mega-plan organiser and is getting ready for Monte Carlo’s Rendez-Vous.
How ‘Baby Reindeer’ and streaming services are affecting insurance
As the way we consume media changes, Scott McGee considers how the furore over Baby Reindeer, and changing nature of the content we watch has had an impact on insurance.
How to support vulnerable customers
Phil Michell, director in the customer experience consulting division at Davies, explains how to identify and assist vulnerable customers in the latest Insurance Post Top Tips video.