Social media
How social canvassing is transforming fraud investigations
Newton Ross, chief strategy officer at Ontellus, explains how social canvassing has gone beyond spotting injured claimants engaging in extreme sports to identifying creating synthetic profiles and artificial intelligence-enabled fraud.
Lessons for insurers to learn from social media use of AI
Going head-to-head with artificial intelligence is pointless, according to Sarah Bateman, head of data and AI for Altus Consulting, who argues we need a blend of AI efficiency with human re-assurance to be successful.
Diary of an Insurance PR: NextGen’s Roma Braithwaite
Roma Braithwaite, NextGen Communications’ PR and media consultant, is a mother of 10-year-old twins, local sea-swimmer, mega-plan organiser and is getting ready for Monte Carlo’s Rendez-Vous.
How ‘Baby Reindeer’ and streaming services are affecting insurance
As the way we consume media changes, Scott McGee considers how the furore over Baby Reindeer, and changing nature of the content we watch has had an impact on insurance.
How to support vulnerable customers
Phil Michell, director in the customer experience consulting division at Davies, explains how to identify and assist vulnerable customers in the latest Insurance Post Top Tips video.
Tackling the growing issue of fake insurance adverts
As a growing number of road traffic accident victims are falling foul of scammers pretending to be insurers, Fiona Nicolson explores what is being done to stop companies advertising false contact numbers on search engines to trick customers into filing…
Insta-scammer left reeling following ghost broking sentence
A man who made £17,618 by selling invalid car insurance policies on Instagram has been handed a two-year suspended sentence.
How to build your personal brand on LinkedIn
In the first of a new weekly series of Insurance Post Top Tips videos, Samantha Lydon (Ridgewell), founder of Empower Development, explains how to stand out from the crowd on social media.
Is fraud detection the only funding certainty in insurance?
Content Director’s View: Another year, another raft of insurers highlighting record fraud detections and savings. Jonathan Swift reflects on this and asks whether the industry is close to a tipping point when it comes to continued improvements in…
Harnessing responsible AI in the insurance industry
Trade Voice: Ann Dingemans, lawyer at Kennedys and Fleur Rochester, Kennedys partner and president of the London Forum of Insurance Lawyers, look at how insurers can take advantage of artificial intelligence in the right way.
Why Markel’s media team are cautious about AI-exposed risks
Sam Clarke, media and entertainment underwriter at Markel, questions how underwriters can be comfortable with the intellectual property exposures of generative artificial intelligence when each jurisdiction would effectively view and handle claims…
Consumers want Amazon and Tesla embedded insurance products
Four out of 10 consumers would be comfortable with the idea of buying insurance from companies such as Ikea, Amazon, or Tesla when making purchases from those brands, according to Guidewire’s Insurance Consumer Survey 2024.
Tackling Sexism in the City
Post Podcast: The Financial Conduct Authority is seeking to create a culture in insurance where people can speak up, challenge and be confident the issues they identify will be investigated and addressed.
Direct Line’s ex-CEO James speaks out about facing flack
Direct Line’s former CEO Penny James has challenged the ‘flack’ the press directs at female industry leaders.
How is insurance stepping up amid election uncertainty?
With a record number of elections in 2024 set to introduce substantial unpredictability into an already volatile risk environment, Edmund Tirbutt examines how insurance is engendering resilience amidst unrelenting geoeconomic uncertainty.
Sobering reading for those with a Biba hangover
Editor’s View: If you are nursing a hangover after going to this year’s British Insurance Brokers’ Association conference then Emma Ann Hughes reckons you missed the point of attending the annual gathering in Manchester.
Aventum founder ‘extremely proud’ as son impresses on Formula One debut
18 year-old Ollie Bearman, the son of Aventum CEO and founder David Bearman, made his Formula One debut this weekend, finishing an impressive 7th after filling in for Ferrari teammate Carlos Sainz.
Insurance chiefs who smashed ceilings now walk on broken glass
Editor’s View: On International Women’s Day, Emma Ann Hughes argues the insurance industry needs to battle against ‘diversity fatigue’ and acknowledge the fight for inclusivity must continue until barriers to women’s career progression and equal pay are…
How women are smashing insurance’s glass ceilings
Ahead of International Women’s Day (8 March), Insurance Post Editor Emma Ann Hughes examines how glass ceilings in insurance are being smashed and whether presenteeism rearing its ugly head could stunt further female progress in the industry.
How Gwyneth Paltrow’s ski crash case has affected winter sports cover
With winter sports season in full swing, Aamina Zafar examines how the case against the A-list Hollywood actress highlighted the need for appropriate cover and training for claims handlers receiving calls from those who may have forgotten slope etiquette…
Was the Amazon Insurance Store doomed from its launch?
Briefing: After 15 months, the Amazon Insurance Store is coming to an end. Scott McGee asks the question: ‘What went wrong?’ and ‘Was it doomed from the outset?’