Property
How AI is transforming everyday tasks at Axa
View from the Top: As artificial intelligence reshapes the insurance industry, Axa Commercial’s Sarah Mallaby discusses its benefits, challenges, and why personal service remains vital.
Extreme weather hitting insurers hard
All three of Travelers, AIG and Mapfre have put emphasis on extreme weather in their latest set of results.
Why PFAS is the greatest threat to insurance today
As “forever chemicals” become a growing focus of government regulation and a deluge of civil litigation, Emma Ann Hughes unpicks the potential impact of the manufacture and distribution of per and polyfluoroalkyl substances for the insurance industry.
ABI and Flood Re urge long-term flood defence investment
The Association of British Insurers and Flood Re have both called on the government to commit £1bn of investment every year for flood defences after the industry made record payouts for weather-related claims in 2024.
Claims service stayed steady at end of 2024
The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.
LA blaze shows insurers must be agents of resilience
As the cost of fixing the damage done by the Los Angeles wildfires runs into billions of pounds, Rory Yates, global strategic lead at EIS, argues rather than retreat from risk claiming withdrawal is the only option, insurers must demonstrate every avenue…
Ki and QBE’s partnership; Rokstone’s leadership changes; IUAD’s milestone hit
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Blog: What impact will construction costs have on underinsurance?
After a relatively stable 2024 compared with recent years, RebuildCostASSESSMENT.com’s Ben Richmond explores what 2025 could look like for construction inflation and material costs, and the likely impact on buildings underinsurance.
More claims expected from Storm Éowyn after 800% initial spike
Storm Éowyn caused an eightfold increase in claims notifications within an hour of hitting Northern Ireland last week, loss adjuster Crawford has reported.
Big Interview: Jane Kielty, Aon UK and Ireland
Aon UK and Ireland’s CEO, Jane Kielty sits down with Scott McGee to talk through her first year in the job, and why 2025 will be the year of high performance for the broker.
Percayso’s quote platform; Lloyd’s milestone; Brokerslink’s president
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Lessons insurers must learn from LA wildfires
As celebrities condemn insurers after the most destructive wildfire event in Los Angeles County history, Emma Ann Hughes outlines what the industry must do to address the financial and reputational impact of the blaze.
Video Q&A: A smarter approach to home insurance claims
In the latest Insurance Post video, Ryan Macdonald, principal product manager, CoreLogic, explains how it developed Claims Engage to help insurers address gaps in property claims management.
Can HNW claims be sustainable when the expectation is perfection?
Brawdia directors George Culbert and James Featherstone explains how sustainability and resilience are becoming the norm in high-net-worth claims handling even though customers may be calling for shiny and new perfection.
Big Interview: Adam Humphrey, Global Risk Solutions & Cila
"Relevance" is vital to Adam Humphrey, CEO of CCS & GRS International at Global Risk Solutions, who wants to use his year as president of the Chartered Institute of Loss Adjusters to raise the sector’s game.
Acorn acquires MyPolicy; Sedgwick’s repairs initiative; Bridgehaven’s head of claims
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Which? argues insurers aren’t meeting Consumer Duty requirements
Which? is calling for the Financial Conduct Authority to crack down on bad practices from insurers, following research revealing the struggles people face when choosing insurance policies.
Aviva accused of ‘greenwashing’ by campaigners over tree removal
Aviva has drawn criticism from the residents of Wivenhoe, Essex, over plans to chop down a 120-year-old oak tree to tackle nearby subsidence.
Big Interview: Aki Hussain, Hiscox
Aki Hussain, CEO of Hiscox Group, explains how he has accelerated the kind of innovation and created the type of culture that is essential to keeping the international insurance group in pole position in the market.
Impact of LA wildfires on insurers laid bare
As insurers brace for billions of dollars of losses due to the damage done by the Los Angeles wildfires, experts have warned it could take years to rebuild the homes of Hollywood stars.
QuestGates buys Brownsword; Woodgate & Clark integration; Vitality’s health CEO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Hiscox CEO Hussain reveals plan to rollout AI underwriting
Aki Hussain, CEO of Hiscox Group, has said to thrive in 2025 insurers should “think the unthinkable” about their business models and revealed his plans to roll-out artificial intelligence augmented underwriting.
Half of businesses have reported incidents with lithium batteries
A survey conducted by Aviva has revealed the proportion of firms that have experienced incidents involving devices that contain lithium-ion batteries.
How AI can solve communication pain points in insurance
Ruban Phukan, co-founder and CEO of generative AI platform GoodGist, says there are plenty of communication pain points that artificial intelligence has its work cut out to solve.