Dual pricing
Blog: Improving customer retention in insurance
Ello managing director Michael Kalli considers recent research that suggests fewer than one in 10 consumers feel like they are a valued customer to their insurer.
FCA pricing review shifts insurers' attitude to insurtechs, says Urban Jungle CEO
The introduction of the Financial Conduct Authority’s pricing review has shifted attitudes to insurtechs and is leading to insurers competing to work with them, according to Urban Jungle CEO Jimmy Williams.
FCA fires fair value warning shot
The Financial Conduct Authority has raised concerns that some insurers and intermediaries are showing slow progress in making sure products meet customer needs.
Covéa Insurance's James Gearey on FCA general insurance pricing reforms - the shape of things to come
With dual pricing regulations just around the corner James Gearey, managing director of personal lines and protection at Covéa Insurance, explains why the focus for motor insurers must now shift from price to value and choice.
The future of pricing - how can insurers use data and technology to remain competitive?
Insurance organisations need to develop new ways of pricing if they want to remain competitive in today’s market. But whilst data enables insurers to make the most informed pricing decisions; governing and processing this data across siloed databases and…
Interview: Mark Wilson and Jamie Hay of Abacai
Abacai co-chairman and CEO Mark Wilson and fellow founder Jamie Hay caught up with Jonathan Swift to discuss how AI can help redefine customer experience and why claims are key to their success.
Analysis: What's driving motor pricing?
Motor insurance pricing is set for a period of volatility in the months to come, as insurers remain tight-lipped on whether they are taking a ‘pig’, ‘sheep’, ‘ferret’ or ‘cat’ approach to cope with regulatory changes
Intelligence: White labelling – are partnerships the way of the future?
White labelled insurance as sold by big brands is seeing lot of the action in terms of growth and innovation. But, is it because these are simply good products or is it all about the trust factor? Post investigates.
Lloyds Bank fined £90.7m for misleading customers in home insurance renewal letters
Lloyds Bank has been fined £90.7m by the Financial Conduct Authority for failures in home insurance renewal letters between 2009 and 2017.
Brokers 'essential' to Aviva’s growth plans says Winslow
Adam Winslow, UK & Ireland general insurance CEO at Aviva, has confirmed the insurer’s commitment to brokers as it looks to commercial growth.
A-Plan targets £1bn GWP within four years
A-Plan Group is aiming to break the £1bn gross written premium barrier within the next four years, CEO Carl Shuker told Post.
EY: motor market to return to loss in 2021; Canopius unveils algorithmic MGA; Kitsune sold to XS Direct
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Blog: Insurance's trust problem
Edelman Smithfield senior director Aidan Holloway considers the reputation-geared findings of the firm's recent research on trust in insurance.
Podcast: What impact will the FCA review of pricing practices have on insurers?
Insurance Post recently conducted a survey to get an overview on motor pricing trends and the impact the current economic climate has had on consumer behaviour.
Spotlight: Motor – The future of pricing
Changing consumer behaviour, the economic climate and a review of pricing practices are some of the challenges facing the motor insurance sector currently. Our research looked in more depth at how these changes might impact the sector, its pricing and…
FCA price walking ban to go live in January
The Financial Conduct Authority has confirmed that its ban on price walking, intended to eliminate the so-called ‘loyalty penalty’, will come into effect on 1 January 2022.
Briefing: From Who Evans? to Huw Da Man - How the understated DG made his mark at the ABI
As Huw Evans plans to step down as director general of the Association of British Insurers to join KPMG as a partner at the end of the year, Jonathan Swift looks back at his time at the trade body and assesses how he has helped both modernise it and keep…
Blog: Gearing up for the FCA’s pricing reforms
Tony Tarquini, director of insurance EMEA for Pegasystems, considers the IT hurdles that insurers face in getting ready for pricing practises reforms – and why he believes they need to be ready to make rapid changes in the future.
Digital Bar Quarterly: Chasing pack strive to overtake Aviva in scramble for digital services, with Admiral and More Than leading the way
In the first of a new quarterly column Altus Consulting insurance director Mark Andrews dissects the data from its Digital Bar to highlight the lack of uptake of data enrichment to enable quick quote for direct customers, with many journeys still…
Insurers granted extra time for some pricing practices rule changes
The Financial Conduct Authority is set to grant firms until the end of 2021 to implement some of its pricing practices reforms.
Brightside’s Brendan McCafferty on digital, scale and success
The Covid-19 crisis has turbo charged the market to make digital changes in months rather than years but there is still more to be done for brokers to stay relevant, says Brendan McCafferty, CEO of Brightside Group.
Esure CEO says PCWs remain key to ambition to be UK's pre-eminent digital insurer
Price comparison websites remain integral to Esure’s plans to be the UK’s “pre-eminent digital insurer” despite fears their market share could shrink after regulatory intervention, CEO David McMillan told Post.
Briefing: Ex-Aviva CEO Mark Wilson's insurtech electric dreams
Mark Wilson might have not quite managed to turn Aviva into the 320 year old disruptor he had hoped, but Post content director Jonathan Swift reasons he might have more luck scratching that digital itch with his latest venture Abacai, even in a soft…
Fully Comp: Episode 13 - For all the hype, is there tangible evidence UBI, telematics and on-demand motor have seen lift off during the pandemic?
For the thirteenth episode of Post’s video series Fully Comp we gathered a group of experts together to consider if the Covid-19 pandemic has had any impact on the consumption of non-traditional annual motor insurance products.