Data & Rankings
Claims service stayed steady at end of 2024
The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.
Use of M&A insurance policies surges
The use of warranty and indemnity insurance grew to record levels during the first half of 2024 while claims and payments increase, a poll of providers has shown.
Impact of RSA’s withdrawal on home insurance market
The UK home insurance market has seen a steady decline in both provider brands and product numbers over the last 10 years, according to Angela Pilley, insight consultant for general insurance at Defaqto.
Motor insurers with most satisfied customers revealed
NFU Mutual, Halifax, LV, Saga, and Direct Line have the most satisfied car insurance customers, according to Fairer Finance’s latest consumer survey, which also reveals an increase in premiums means fewer motorists are happy with their provider today…
How Covid-19 transformed commercial lines insurance
How the commercial lines insurance market has been shaken up in the last decade by mergers, acquisitions and Covid-19 is examined by Angela Pilley, insight consultant for general insurance at Defaqto.
Uptick in M&A activity among large carriers expected
An uptick in M&A activity at the larger end of the UK insurance carrier capitalisation spectrum is expected towards the end of this year, according to a Clyde & Co report.
Bloomberg forecasts fines will cause surge in cyber cover demand
Demand for cyber insurance is set to grow amid a spate of high-profile attacks and fines for accidental leaks, according to a market report from Bloomberg Intelligence.
Claims handling improvements stalled in Q3
Claims service is down on last quarter, but remains well above where it was this time last year, research conducted by Gracechurch has revealed.
Pace of general insurers’ race to net zero revealed
As the 2024 United Nations Climate Change Conference, known as Cop 29, begins in Baku, Azerbaijan, Insurance Post’s Emma Ann Hughes analyses the pace of providers racing to become net zero heroes.
Portion of buildings underinsured falls to six-year low
The percentage of UK buildings that are underinsured has fallen to its lowest level for at least six years, but remains “unacceptably high”, according to data from valuations provider Rebuild Cost Assessment.
Greatest blows to insurance’s Consumer Duty report writers revealed
The greatest challenges faced by those involved in evidencing outcomes or writing their company’s Consumer Duty board report in July 2024 have been revealed by a Chartered Insurance Institute poll.
Top 100 UK Insurers 2024: Business lines
A ranking of the top 100 UK Insurers for different general insurance business lines, based on data from AM Best’s Financial Suite.
Top 100 UK Insurers 2024: Drastic turnaround in profitability
Major players pulling out or significantly scaling back their personal lines propositions, while others saw commercial lines profits soar, has significantly shaken up Insurance Post’s Top 100 UK Insurers rankings in 2024, according to Ben Diaz-Clegg,…
Insurers hike spending on cyber security
Combined cyber security spending for insurance companies and asset managers increased by 53% between 2019 and early 2023, a Moody’s survey has shown.
Alarm bells ring over uptick in buildings insurance complaints
A sharp increase in buildings insurance complaints has sounded alarm bells within the Financial Ombudsman Service.
Insurance Post’s Top 90 MGAs revealed
Ardonagh Group, Brown & Brown, Gallagher, Markerstudy and Policy Expert are the UK’s five biggest MGAs.
Only 3% of underwriters reckon pricing tech is perfect
A staggering 97% of UK actuaries and underwriters see room for improvement in the pricing technology they use, according to research from hyperexponential.
Travel insurers that satisfy customers revealed
Saga, LV, Tesco Bank, Multitrip.com, and AA have the happiest travel insurance customers, according to the latest Fairer Finance survey.
Why insurers must become enablers of energy transition
Insurers have a critical opportunity to shift from being viewed as capacity providers to becoming proactive partners and enablers of the energy transition, according to Vince Tizzio, president and CEO of Axis.
Industries with the greatest underinsurance gaps revealed
Data Analysis: The push by insurers and brokers to prompt policyholders to review values appears to be having some effect in certain sectors but is failing to get through to others, data from Charterfields shows.
Best Insurance Employers to work for in 2024 revealed
First Central and Konsileo are the greatest large and small to medium-sized insurance employers in the UK respectively to work for, according to Insurance Post’s Best Insurance Employers survey.