Customer service
Chubb Europe makes UK & Ireland appointment
Chubb Insurance Company of Europe has appointed Jon Nottingham, sales and marketing manager UK & Ireland.
Cyber risks in the modern business
Technology is evolving every day and as Iain Ainslie explains if brokers want to offer their customer the best cover possibly they need to be aware of all risks and the specialist policies available to help them.
Ratings watch: the risk of negative outlooks
The Greek sovereign debt crisis has raised questions about insurers’ investment portfolios and the ratings they attract because of this. Jakki May explains why brokers should be aware of the issue to provide the best service to their customers.
Axa Assistance eyes £40m target with launch of Rok replacement service
Axa Assistance has launched its own home emergency service, spurred on by the demise of Rok Insurance Services, in a bid to gain greater control over customer service.
Sevice poll result
Are brokers prepared to switch for lower quality service at a cheaper price?
Business agility for improved profitability - webinar now available on demand
If you missed the recent Post webinar in association with Pitney Bowes Business Insight on the challenges of communicating with customers in today's changing world, you can now watch the on-demand version.
Business agility for improved profitability - webinar now available on demand
If you missed the recent Post webinar in association with Pitney Bowes Business Insight on the challenges of communicating with customers in today's changing world, you can now watch the on-demand version.
Business agility for improved profitability - webinar now available on demand
If you missed the recent Post webinar in association with Pitney Bowes Business Insight on the challenges of communicating with customers in today's changing world, you can now watch the on-demand version.
Insurance Insight weekly update is now live
Insurance Insight’s weekly update is live featuring a Q&A with CED Ceo Stef Witteveen: and a View from the Top from FERMA vice president Julia Graham.
Social media: Hashing out hashtags
Has the insurance industry finally mastered the art of social networking?
View from the top: A multi-channel world
Many brokers will have read the recent update around Zurich’s personal lines strategy, following the announcement that we’re re-entering the direct channel later this year via an outsourced arrangement with Endsleigh, where the majority of new business…
Quick Quote ‘baffled’ by rival’s withdrawal
The battle for broker dominance in South Wales is expected to be cranked up a notch following the news that rival firms Quick Quote and Motaquote are both looking to expand operations in the region.
Fraud rise feared in riot aftermath
Mihir Pandya, Allianz fraud manager, has warned spurious claims could rise in the aftermath of this month’s riots and a potential double-dip recession.
Ireland's Wrightway puts renewals on EDI
Ireland’s largest underwriting agency Wrightway is converting all of its manual motor policies to full cycle EDI on Open GI, removing the need for paper transactions on renewals.
Postbox: Collaboration is key to finding a surge solution
I read with interest David Bonehill's letter 'Bursting for Improvement'.
Postbox: Adjusters at the mercy of fickle insurers
David Bonehill's letter has clearly provoked a significant response — and rightly so.
Axa regains TUI travel contract from Mondial
Axa Personal Lines has ousted Mondial Assistance as underwriter for travel giant TUI, following a successful tender bid to win back the three-year contract. It comes less than a week after Axa sealed a similar deal to retain the Lloyds TSB travel…
Broker Assistance signs AA Accident Management deal
Broker Assistance has signed an agreement with AA Accident Management to handle credit hire claims for the broking group’s commercial customers.
1 Answer Insurance and 1 Answer Network set up office together
1 Answer Insurance is to share purpose-built premises with 1 Answer Network in a move the company directors’ hope will enable the firms to benefit from economies of scale and greater expansion options.
Postbox: Bursting for improvement
I have read with interest recently articles in insurance trade publications regarding the continuing cost of winter claims to the sector. According to their authors, the burst pipe claims 'event' at the end of 2010 and into 2011 will have a far greater…
Cardiff office to stay despite Zurich job cuts
Zurich has vowed to maintain a presence in Cardiff despite plans to make sweeping redundancies as part of its return to the direct insurance market.
British Insurance Awards 2011: In the customer’s shoes
THE CUSTOMER CARE AWARD - WINNER – AXA PERSONAL LINES (SIMS)
Postbox - Twitter: the art of conversation
Recent articles in Post have detailed the insurance industry getting to grips with social media, and a simple misunderstanding seems to be at the heart for those that struggle.
Insurance & social media: To tweet or not to tweet
The insurance industry has struggled in its early attempts to adopt social media, due to its staid reputation. Sam Barrett warns that being slow to capitalise on the benefits it can bring means the industry is missing a trick.