Compliance
Motor insurers with the happiest customers revealed
Data analysis: Fairer Finance’s latest consumer survey shows Audi, NFU Mutual, BMW, Santander, and By Miles have the happiest motor insurance customers and digs into the reasons why they are more cheerful than most.
Insurtech Excellence Award winners 2023 unveiled
The category winners in the Chartis Insurtech Excellence Awards have been announced.
Q&A: Robin Gilthorpe and Erez Barak, Earnix
Earnix’s CEO and chief technology officer speak exclusively to Insurance Post about how the company is utilising the power of artificial intelligence and what challenges could lie ahead.
How Chat GPT plans to revolutionise general insurance
Insurance Post asked Chat GPT to explain what it will do for the general insurance industry and here is what the generative AI system had to say.
How holograms and synthetic IDs are transforming fraud
Joe Stephenson, director of digital intelligence at insurtech Intertel, on the future of insurance fraud and how holograms in the courtroom could help catch more criminals.
Admiral is the most complained about general insurer in H1 2023
Data analysis: Admiral, Direct Line Group, Aviva, Axa and RSA were the most complained about general insurers in the first half of 2023, according to the latest Financial Ombudsman Service data.
FCA CEO responds to Financial Services and Markets Act requirements
Nikhil Rathi, CEO of the Financial Conduct Authority, has outlined five ingredients he feels are essential to support international competitiveness and growth over the medium to long term.
Essential policy providers accused of price walking practices
Regulatory experts have urged insurers to check whether their pushing of “essential” home and motor policies isn’t replicating the price walking sales practices that have been banned by the Financial Conduct Authority.
Cyber insurers increasingly insist on security checks to agree cover
Data analysis: Cyber insurers are learning from past data and demanding extra security protocols are put in place before agreeing coverage, research has revealed.
FCA outlines plan to make insurance more inclusive
The Financial Conduct Authority and the Prudential Regulation Authority has finally published plans to make the insurance industry more diverse and weed out bullies and harassers.
Diary of an Insurer: EIS's Ian Betley
Overcoming aches and pains from cricket, Ian Betley, general manager of EMEA and APAC at EIS, heads to Dublin to consider how technology is transforming the industry and prepares for The Boss and The Piano Man.
Unveiling the future of commercial insurance: education, engagement and technology
In the second instalment of the research series by Insurance Post and Crif, we explore how education, engagement and technology converge to shape a resilient future for commercial insurance.
Embedded insurance: Blind to the risks?
Analysis: David Worsfold examines whether wrapping up insurance with other products risks obscurity, especially if there is a poor understanding of consumer behaviour in a digital environment.
Biggest risk factor for adopting generative AI revealed
Companies are not fully prepared for the widespread use of generative artificial intelligence, or the business risks these tech tools may bring, research from McKinsey & Co has found.
Aviva expands underwriting appetite; Flood Flash with Hiscox; Dual deal
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Allianz CEO anticipates 'strong rate' environment for rest of 2023
Colm Holmes, CEO of Allianz Holdings, has warned the insurance giant will need to continue to rate “to cover the impact of inflation” in the latter half of this year.
Big Interview: Biba’s Graeme Trudgill
Graeme Trudgill, CEO of the British Insurance Brokers’ Association, sprints across the Square Mile to share his plans on what more the body can do for members.
Axa pulls two home products in run-up to Consumer Duty
Following an internal review, Axa has announced it plans to pull Axa First and Axa Residential Let policies in the UK.
Pen restructures; Percayso raises £2.7m; Axa’s Foley successor
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
FCA extends latest product governance survey deadline
Having originally given brokers only a few weeks to send back a “demanding” survey into product governance and distribution practices, Post can reveal the FCA has extended its deadline from 11 August to 1 September.
Big Interview: Sicsic Advisory’s Michael Sicsic
With the Consumer Duty deadline looming, Michael Sicsic, former head of supervision for the UK general insurance retail sector at the Financial Conduct Authority, considers whether the industry is ready for the new regulation.
Axa XL’s carbon emissions product; Defaqto’s updated Matrix software; Flock appoints CFO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Biba insists regulators cannot mark their own homework
The British Insurance Brokers’ Association has called for greater external scrutiny of the cost benefit analyses produced by regulators when they introduce new rules for the sector.