Technology
Shareholders bring £155m suit against Slater & Gordon over Quindell purchase
Shareholders are seeking £155m in damages from law firm Slater and Gordon over its purchase of the professional services arm of Quindell.
Digital Insurance Collective: Don't always start with the customer
When you think of digital transformation, it's tempting to only rework your customer-facing systems. But if you don't upgrade your back-end systems as well, your approach will fall short
Insurtech start-ups: Funding the future
Insurtech start-ups have a range of options to fund their business: from private equity to crowdfunding, from partners to business angels, from incubators to accelerators. Innovators are using old and new ways to raise money - and each of them has its…
CSC reduces headcount by 4% following acquisition of Xchanging
CSC has carried out a “swift” integration with Xchanging following its acquisition in May.
Allianz's Jon Dye on taking a cautious approach to autonomous vehicles
National newspapers ran a story recently on autonomous driving based on research from the University of Michigan. The academics claimed that British drivers would trust autonomous vehicles less than drivers from other countries.
SSP calls for ‘increased scrutiny’ over software houses
SSP will welcome “increased scrutiny” from the Financial Conduct Authority in the wake of an outage that has affected a third of its customer base.
Claims Club Summit 2016: Artificial intelligence could bring increased accuracy
Artificial intelligence could be used to make the claims process more efficient as robots are said to be able to complete tasks quicker and without errors.
'Smart contracts' could mean lower premiums and efficient claims management
'Smart contracts' could help insurers settle claims quicker and provide better services and potentially save $21bn (£17bn) worth of claims costs globally.
Aon acquires cyber risk specialist Stroz Friedberg
Aon is to buy US risk management firm, Stoz Fredberg.
Biba review into software houses to be a 'major work'
An independent investigation into the disaster recovery plans of broking software houses will be completed by the first quarter of next year.
Biba hosts meeting between SSP and brokers
The British Insurance Brokers’ Association facilitated a “full and frank discussion” between software house SSP and brokers affected by its August outage last night in its London offices.
Aviva offers leak detector to policyholders
Aviva will offer policyholders a leak detection device as part of the insurer's tie-up with Homeserve.
Where are all the full-stack insurance start-ups?
Capital requirements and regulations have been blamed for putting off new full-stack insurers from establishing in the UK but Brexit won't necessarily help start-ups.
Insurers struggling to adapt to digital channels, leaving millennials in the dark
UK insurers are struggling to adapt to digital channels of customer engagement, research has revealed.
Blog: Artificial Intelligence will transform insurance
Artificial intelligence has the potential to revolutionise insurance but before it does, insurers need to overcome public reticence and regulatory challenges.
Big Data – a challenge and opportunity for brokers
The rise in Big Data could usher in a host of opportunities for insurers to expand their customer bases and develop innovative products and services; but it could also prove a test for brokers.
Editor's Comment: What would AI make of insurance?
At a recent Claims Club meeting I was introduced to IBM’s Watson, an artificial intelligence technology platform that uses natural language processing and machine learning to reveal insights from large amounts of unstructured data, and it got me thinking.
Five brokers seek compensation of £30,000 from SSP
Five brokers so far have joined a group compensation claim so far worth £30,000 against SSP for lost business during the period of the outage.
Interview: Colm Holmes, Aviva
Six months into the job, Aviva UK’s newly appointed GI CEO talks to Martin Croucher about the challenges of succeeding Maurice Tulloch and further investment into digital
Insurtech start-up Wrisk gets BMW innovation lab backing
Insurtech provider Wrisk has been selected as one of five finalists to join the BMW Innovation Lab, the first-ever fintech business incubator in the automotive sector.
How the SSP outage had earthquake repercussions for brokers
Problems started with a power cut but left brokers offline for almost a month
Blog: Three ways to build lasting customer relationships
Designing customer experience for simplicity, context and consistency can help build loyalty.
List of 305 brokers affected by SSP outage submitted to FCA
The Financial Conduct Authority has received a list of 305 brokers affected by the SSP outage.
Zurich's David Roberts on why risk never sleeps
Interconnected threats call for new skills beyond insurance procurement