Technology
SSP calls for ‘increased scrutiny’ over software houses
SSP will welcome “increased scrutiny” from the Financial Conduct Authority in the wake of an outage that has affected a third of its customer base.
Claims Club Summit 2016: Artificial intelligence could bring increased accuracy
Artificial intelligence could be used to make the claims process more efficient as robots are said to be able to complete tasks quicker and without errors.
'Smart contracts' could mean lower premiums and efficient claims management
'Smart contracts' could help insurers settle claims quicker and provide better services and potentially save $21bn (£17bn) worth of claims costs globally.
Aon acquires cyber risk specialist Stroz Friedberg
Aon is to buy US risk management firm, Stoz Fredberg.
Biba review into software houses to be a 'major work'
An independent investigation into the disaster recovery plans of broking software houses will be completed by the first quarter of next year.
Biba hosts meeting between SSP and brokers
The British Insurance Brokers’ Association facilitated a “full and frank discussion” between software house SSP and brokers affected by its August outage last night in its London offices.
Aviva offers leak detector to policyholders
Aviva will offer policyholders a leak detection device as part of the insurer's tie-up with Homeserve.
Where are all the full-stack insurance start-ups?
Capital requirements and regulations have been blamed for putting off new full-stack insurers from establishing in the UK but Brexit won't necessarily help start-ups.
Insurers struggling to adapt to digital channels, leaving millennials in the dark
UK insurers are struggling to adapt to digital channels of customer engagement, research has revealed.
Blog: Artificial Intelligence will transform insurance
Artificial intelligence has the potential to revolutionise insurance but before it does, insurers need to overcome public reticence and regulatory challenges.
Big Data – a challenge and opportunity for brokers
The rise in Big Data could usher in a host of opportunities for insurers to expand their customer bases and develop innovative products and services; but it could also prove a test for brokers.
Editor's Comment: What would AI make of insurance?
At a recent Claims Club meeting I was introduced to IBM’s Watson, an artificial intelligence technology platform that uses natural language processing and machine learning to reveal insights from large amounts of unstructured data, and it got me thinking.
Five brokers seek compensation of £30,000 from SSP
Five brokers so far have joined a group compensation claim so far worth £30,000 against SSP for lost business during the period of the outage.
Interview: Colm Holmes, Aviva
Six months into the job, Aviva UK’s newly appointed GI CEO talks to Martin Croucher about the challenges of succeeding Maurice Tulloch and further investment into digital
Insurtech start-up Wrisk gets BMW innovation lab backing
Insurtech provider Wrisk has been selected as one of five finalists to join the BMW Innovation Lab, the first-ever fintech business incubator in the automotive sector.
How the SSP outage had earthquake repercussions for brokers
Problems started with a power cut but left brokers offline for almost a month
Blog: Three ways to build lasting customer relationships
Designing customer experience for simplicity, context and consistency can help build loyalty.
List of 305 brokers affected by SSP outage submitted to FCA
The Financial Conduct Authority has received a list of 305 brokers affected by the SSP outage.
Zurich's David Roberts on why risk never sleeps
Interconnected threats call for new skills beyond insurance procurement
New farming risks and their insurance implications
The past 12 months have not been easy for farmers. Depressed produce prices have left the sector facing one of the worst income crisis for more than 100 years.
Vitality offers Apple Watch in 'health telematics' deal
Health insurer Vitality has become the first in Britain to encourage customers into exercising by offering an Apple smartwatch as a reward.
Allianz Ventures invests in robo-advisory wealth management system
Allianz Ventures has decided to take a shareholding in robo-advisory system MoneyFarm to help broaden its presence within Europe.
FCA says online reporting portal back online after outage
The Financial Conduct Authority said the “majority” of its systems are back online after an outage at a data centre on Friday.
Video: Applied Net 2016 - How can technology help to shape insurance services?
At Applied Net 2016, analysts and industry professionals gathered to share insights into how to use digital services to enhance their businesses.
