Technology

C-Suite: Brightside's Mark Cliff on transformation

Older readers will remember Sir John Harvey-Jones, the pipe-smoking boss of iconic British company ICI. He hosted a TV programme in the 1990s called ‘Troubleshooter,” advising firms how to change and transform themselves. 

Interview: Matthew Crummack, Go Compare

When Matthew Crummack took the driving seat at Go Compare a year ago this month, the business was in the midst of a demerger from parent Esure. The CEO of the price comparison site sat down with Ryan Hewlett to discuss his first year in the job, taking…

Trade voice: Modernising the London Market

The London Insurance Market is unique not just because of its age and history but also because of the way it is structured and the way it operates. Dr Miriam Goldby, of the British Insurance Law Association, examines the potential legal implications of…

This Week: Stoic London

The generosity and heroic nature of Londoners came to the fore this week, when after two recent terrorism attacks the city saw the worst fire in recent history. Firefighters were heralded for entering the 24-storey flaming building and the community came…

Blog: Keeping up with the customers

Customer expectations have changed. Technological advances in the past five to 10 years have refocused entire industries on providing ‘real-time’ customer care. Mark Southern, commercial director for the WPA Group, explains that while insurance…

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