United Kingdom (UK)
Co-op Insurance, National Body Repair Association, The AA and Ageas discussed how insurers can build a more sustainable approach to motor claims
The issue of using reclaimed parts has been ongoing among motor insurers, manufacturers and salvage companies for years. While there has been little traction to use them as an alternative to traditional new parts, things could be set to change
Warranty insurer must pay £11,700 for discrimination against depressed employee
Structural defects warranty insurance provider MD Insurance Services has been ordered to pay £11,700 to an employee suffering with depression who, an employment tribunal ruled, had been treated unfavourably by the company.
Direct Line brands IBM’s work 'materially defective' in £36m legal fight
IBM’s work contained “extensive” and “material” issues in both design and execution that should not have been present at a late stage of development, a Direct Line Group subsidiary has alleged in an ongoing legal spat over an IT contract.
GRP’s Mike Bruce on broker M&A speeding up in Covid-hit UK
The level of broker consolidation has risen again this year, says GRP’s group CEO Mike Bruce as he predicts more investments to come from long-term investors with vendors keen to sell due to pandemic uncertainty, rumoured tax changes, strong valuations…
ABI refutes claims that non-essential travel will invalidate car insurance
Drivers who use their vehicles for non-essential travel under lockdown will not risk invalidating their motor insurance, the Association of British Insurers has told Post in response to national press reports.
Deloitte names UK head of insurance
Andy Masters has been appointed Deloitte UK head of insurance.
Blog: Why insurers should sign the #FairRedundancy pledge
The #FairRedundancy pledge calls for employers to promise transparency when making redundancies during the pandemic and to share details on how they impact diversity. Han Law founder Hannah Strawbridge explains why she believes it is critical that…
Zurich to retrain 3000 UK staff over five years
Zurich’s analysis of its UK workforce has shown that the future impact of technology could mean 270 jobs go unfilled in the next five years if its team is not reskilled.
Blog: The flattening of rush hour – are replacement vehicle services adapting to the changing patterns of road usage post Covid-19?
With the advent of the Covid-19 lockdown, commuters worked from home and schools were closed, traffic numbers fell to levels not seen in decades and the traditional rush hours disappeared. James Roberts, insurance business development director at…
Vincent Gardner leaves Ethos Broking M&A director role
Vincent Gardner has left the post of group mergers and acquisitions director at Ethos Broking, Post can reveal.
Three registered sex offenders banned from working in financial services
The Financial Conduct Authority confirmed it has banned three individuals, including Mark Horsey who was authorised to carry out insurance activities, from working in the financial services industry over non-financial misconduct.
RSA in £7.2bn sale talks
RSA has confirmed it is in takeover talks with Canadian insurer Intact Financial Corporation and Danish provider Tryg about a £7.2bn deal that would split up the business.
Response Tap's Ross Fobian on how the insurance industry can deliver better customer experiences
Ross Fobian, CEO of Response Tap, looks at how the insurance industry, while it's one of the most competitive and commoditised sectors there is, still doesn’t appear to have fully embraced the value of customer experiences.
Aviva faces libel lawsuit from personal injury medical expert
Aviva has been accused of telling alleged “untruths” about a medico-legal expert in a bid to drive down claims pay outs, documents supplied to the High Court show.
Fully Comp episode 6: How can the insurance industry better support vulnerable customers to tackle mental health inclusivity?
Welcome to episode six of Fully Comp, Insurance Post’s new video series tackling some of the biggest issues in insurance.
Blog: Working from home - the insurance risks
The mass migration to working from home may well result in a wave of claims for back pain, mental health, stress, and repetitive strain injuries, warns BLM head of casualty Simon Jones.
Briefing: BI test case verdicts and appeals broken down – In pursuit of clarity
As the search for lesser-spotted clarity continues, simple confirmation from the regulator on which business interruption wordings are being contested, and by who, is a welcome aid.
Amanda Blanc-led review finds flood cover dearth
A flood insurance review led by Aviva CEO Amanda Blanc has found that a significant proportion of households eligible for Flood Re supported policies are not offered flood cover.
FCA issues client money order as it closes Midlands broker
The Financial Conduct Authority has shut down Inspire Insurance Services and ordered the broker to ringfence relevant funds in a string of sweeping instructions.
Blog: SME insurance – what comes next?
Many SME insurers are looking to the future and considering how they can best support their customers in the ongoing pandemic environment and beyond. Sara Costantini managing director at Crif Decision Solutions, looks at why insurers need to re-engage…
Penny Black's Social World: November 2020
Mental health, young drivers and charitable donations.
Editor's comment: Living at work
Last month at a Post virtual conference on the Future of Work I heard from a panel that mental health has now reached the top of the corporate agenda.
Brightside to put MGA Kitsune into run-off
Brightside has decided to put car and van managing general agent Kitsune into run-off less than two years after it was launched, CEO Brendan McCafferty has revealed.
BI reputation hit to be felt by all but motor initiatives could soften impact, says ABI GI head
Reputational damage from Covid-19 can be expected across all lines of insurance, but initiatives introduced by motor insurers at the beginning of the year could soften the blow, an Association of British Insurers representative has suggested.