United Kingdom (UK)
Advertising feature: Giving the sales process the human touch is paramount post-Covid
When purchasing insurance, customers turn to brokers for support to ensure the product is suitable and meets their needs. Rob Saunders, ActiveQuote CEO, explains why when it comes to the sales process human touch and interaction cannot be replaced by the…
Editor's comment: Proving its resilience
With May comes the market staple of the British Insurance Brokers’ Association conference, albeit in a slightly different virtual guise. Our thoughts therefore turn to the broking sector and what the impact of the last 12 months have been on it.
Penny Black's Social World: May 2021
Sailing into carbon-neutral future, food donations and mental health support
Aviva slashes sick pay for long-serving staff
Exclusive: Aviva is set to halve company sick pay for staff who have been at the financial services firm for two years or more.
British Insurance Awards 2021: Shortlist Revealed
Who will be walking the red carpet on 15 September as a contender at the 27th British Insurance Awards?
LPG slams HDI claim as 'abuse' of court process
Legal Protection Group has hit back with its defence document in the ongoing legal dispute with HDI Global Specialty, denying all the accusations as it branded the litigation unnecessary and serving no purpose other than as an attempt to strengthen HDI’s…
Carpenters adds Faye Fishlock from DAC as head of defendant insurance services
Carpenters Group has appointed Faye Fishlock to lead its legal defence services and strengthen its offering to insurers.
Interview: Stephanie Smith, Allianz
Allianz Insurance chief operating officer Stephanie Smith virtually joined Jen Frost to discuss her engineering and aviation experiences, Allianz’s LV and Legal & General integrations and £5bn ambitions.
Direct Insurance restructures and rebrands as Aventum ahead of hitting acquisition trail
Direct Insurance Group has restructured, combining its UK and international teams into one group under the brand Aventum.
Whiplash portal guide for unrepresented claimants branded 'off-putting'
Critics have hit out at the "off-putting" and "complex" nature of the recently released litigants in person guide to making a claim through the incoming whiplash portal.
Allianz and LV appoint joint claims panel
Allianz and LV have appointed BLM, DWF and Keoghs to their claims legal panel and are considering joint panels across other areas, Post has learned.
Spotlight: Claims - How a bespoke service can ensure a better experience for customers
Steve Charnock, chairman of Insurance Solutions Group, explains why he believes a tailored approach and a firm commitment to ‘listen, solve and deliver’ means superior outcomes for insurers and their customers.
RSA's Rob Flynn on embracing the SME evolution
Nearly six million small companies make up the backbone of the UK economy and the last 12 months have seen them adapt in ways that they have never had to before. Rob Flynn, director of UK SME at RSA, asks what insurers can and should be doing to help…
Spotlight: Claims - Selecting the right TPA partner
When it comes to working with a third-party administrator for property claims, how far should an insurer go? Whether it is taking on service from start to finish or only focusing on key elements such as the repairer network or emergency call out facility…
Admiral comparison site business sale to RVU completes
Admiral’s sale of Penguin Portals, which counts aggregator Confused amongst its offering, to RVU has completed after gaining regulatory approval.
Nuventure to launch personal and commercial lines MGAs within next month
Managing general agent platform Nuventure will launch two MGAs within the next month and aims to develop propositions for the UK terrorism, UK SME directors’ and officers’, and agriculture markets, CEO Andy Colbran has told Post.
High Court expedites trial in legal dispute between Mulsanne and Marshmallow
The legal dispute between Mulsanne and Marshmallow will be heard by the High Court before the end of the year, following a court order to expedite the proceedings.
DLG hints at ‘new model’ with COO Steve Maddock to exit
Steve Maddock, Direct Line Group chief operating officer, will leave the insurer at the end of the year, as DLG confirmed he will not be replaced and teased a “new model”.
Second Close Brothers management reshuffle in under a year as Paul Trail leaves
Close Brothers Premium Finance has re-organised its senior management team again following managing director Paul Trail's decision to step down.
Insurance industry at ease as CII confirms PFS deregistering and credit facility proposals
Insurance experts have adopted a relaxed stance over the Chartered Insurance Institute’s proposals to deregister the Personal Finance Society and take out a bank credit facility.
Briefing: Tracking the Ardonagh Portfolio Solutions and Beazley deal
The recently announced tie-up between Ardonagh Portfolio Solutions and Beazley is most immediately of interest to those with a London Market leaning. However, there are potential future implications for the UK retail market.
Blog: Legal expenses insurance in a post-reform world
Handl Group chief commercial officer Chris Chatterton considers the effect of whiplash reforms on legal expenses insurance.
Government will hold insurers' 'feet to the fire' on whiplash savings: MoJ's Chalk
Whiplash rules have edged closer to their 31 May commencement, as Parliamentary Under-Secretary of State for Justice Alex Chalk said the government and regulator will hold insurers' "feet to the fire" on consumer savings if necessary.
Trade Voice: ABI’s James Dalton on insurers adapting to the new normal
James Dalton, director of general insurance policy at the Association of British Insurers, explains the steps the industry has taken to embed pandemic pledges beyond the end of lockdown.