Whiplash portal guide for unrepresented claimants branded 'off-putting'
Critics have hit out at the "off-putting" and "complex" nature of the recently released litigants in person guide to making a claim through the incoming whiplash portal.
Published last Thursday, though initially expected to arrive as early as the beginning of April, the 64-page guidance is intended for use by unrepresented claimants navigating the portal, although it
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