Trade Voice: ABI’s James Dalton on insurers adapting to the new normal
James Dalton, director of general insurance policy at the Association of British Insurers, explains the steps the industry has taken to embed pandemic pledges beyond the end of lockdown.
Over a year ago, at the beginning of the first lockdown, insurers provided support to their customers by confirming that office workers who were working from home did not need to contact their home
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