Claims
Q&A: Craig Foster, Ondo Insurtech
Craig Foster, founder and CEO of Ondo Insurtech, the first insurtech to list on the London Stock Exchange, discusses with Insurance Post what makes its flagship claims prevention technology unique, the growth opportunities the technology offers and the reality of being listed on the stock exchange.
Thatcham building closer ties with Chinese car makers
Thatcham Research is building closer relationships with new entrants including Chinese manufacturers since it introduced its new Vehicle Risk Rating system and insurability by design (IBD) proposition.
Motor repair skills gap still a concern that needs addressing
Experts have addressed the ongoing issue of a lack of skilled technicians being able to service more complex vehicles at the point of claim.
Gallagher on the hook for up to £5m damages
The High Court has ruled Gallagher could owe damages of up to £5m to a housing trust due to its negligence resulting in its client missing out on data breach cover.
Gibson and Johnson to exit Allianz following claims shake-up
Allianz’s commercial and personal lines claims heads are to leave the business Insurance Post can reveal.
Fake injury fraudster found out for fibbing
A claimant seeking more than £1.2m compensation from First Central for injuries allegedly sustained in a minor road traffic accident has had his entire claim dismissed.
Is the insurance industry ready for the full force of climate change?
Bharat Raj, head of London markets at insurance consultancy Broadstone, examines whether the insurance industry is adequately prepared for the magnitude of climate change-related losses.
Why is the insurance industry so reluctant to stand up for itself?
Trade Voice: Chris Hall, CEO of QuestGates and a member of the Chartered Insurance Institute’s Claims Community Board, hits back at the bad press the industry can often receive – but observes that sometimes, the sector doesn’t help itself.
Was I too quick to write off loss adjusting start-ups?
Content Director’s View: Having concluded that loss adjusting start-ups are diminishing in numbers due to compliance, procurement and lack of market disruption content director Jonathan Swift revisits the question of what might help someone buck the…
Tackling the insurance challenges created by cosmetic tourism
As cosmetic tourism continues to grow in popularity among Brits enticed by the promise of cheap surgery, Tim Evershed examines the kind of claims travel and medical insurers are seeing.
Cila president sets out ‘fundamental restructure’ of governance
Adam Humphrey, president of the Chartered Institute of Loss Adjusters, has laid out plans to open new membership categories and implement a fresh governance structure.
How Trump’s tariffs could make motor insurers great again
Editor’s View: US President Donald Trump’s tariffs could prove a fresh road to hell for motor insurers unless they show they’ve learnt lessons from the last few bruising years of claims inflation, according to Emma Ann Hughes.
BCG reveals how top insurers use AI for competitive edge
Boston Consulting Group has identified the ways “forward-thinking” insurers are using artificial intelligence in underwriting, claims, sales, customer service and IT to gain a quantifiable competitive advantage.
Aviva detects £127m worth of fraudulent claims in 2024
Aviva reported a 14% increase in the number of claims it declined in 2024 due to fraud, uncovering more than 12,700 fake claims worth a total of £127m.
Aviva and Axa hit back at claims made by Which?
Aviva and Axa have refuted claims by Which? that their “potentially unfair definitions of storms and floods” are being used to reject claims made by customers who have had their property damaged.
California scheming costs fraudster £60k
A man has been sentenced for making an insurance claim worth £59,987, after he pretended he crashed a hire car while on holiday in California.
Tech shift in insurance slashes underwriting and pricing job vacancies
Automation and artificial intelligence-driven algorithms are reducing the number of new underwriting hires at the start of 2025, according to exclusive data analysis by Michael Stefan, partner at executive recruitment firm Hanover.
Trump’s tariffs impact on insurance laid bare
The introduction of US president Donald Trump’s tariffs on Wednesday (9 April) will increase the cost of claims, particularly in motor and home insurance, experts have warned.
Q&A: Ursula Jallow, Insurance Fraud Bureau
Ursula Jallow, managing director of the Insurance Fraud Bureau, sits down with Insurance Post to talk through the three year strategy of the organisation, including moves into new lines of insurance, streamlining its tech capabilities and how fraud risks…
Throwback Thursday: North Sea disaster; bullion raid
Insurance Post’s Throwback Thursday steps back in time to April 1980 to remind you what was going on this week in insurance history when heavy claims were expected following a North Sea disaster and the cost of a bullion raid was being counted.
British Insurance Awards 2025 shortlist revealed
Whatever you are doing, stop! The Supersonic shortlist of the 2025 British Insurance Awards, which will take place at the Royal Albert Hall on 9 July, is announced today.