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Biba unveils 'resilience' theme for 2021 manifesto
The British Insurance Brokers’ Association has launched its 2021 manifesto with the heading of ‘Resilience’ as it highlighted the ways it said brokers can help as the UK adapts to a post-pandemic normal after Brexit.
Zurich’s Richard Pash says insurers must follow as going green becomes mainstream for consumers
With environmental concerns front and centre for consumers when making their buying decisions Richard Pash, UK chief customer officer for Zurich, argues that the insurance industry needs to understand the issues and deliver relevant, specific and…
Blog: Down at the bottom of the garden - insuring outbuilding offices
Wealthier individuals are making the most of their sheds and outbuildings while working from home. Iprism private clients team manager Amie Wright ponders the insurance implications of this rising trend.
For the record: Ardonagh swoops for PI broker; ERS in ILS push; First 4 Lawyers launches RTA law firm; Marsh partnership and McLarens acquires
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Insurers and brokers offer leave and flexible working as school closures strain parents
Insurers and brokers have increased paid leave and introduced more flexible working arrangements to employees under additional pressure from lockdown restrictions, with a particular focus on those now juggling work with childcare responsibilities.
Inside Out: I am a broker and a leaseholder – insurers and FCA must push for cladding crisis solution
Post invites industry insiders affected by key issues they believe insurance is getting ‘inside out’ to share their perspective and state their case for change. Here a broker talks about how leaseholders are getting a rough deal.
Ex-BGL boss Matthew Donaldson moves to Chill
Matthew Donaldson, former CEO of BGL, has joined Three Rock Group as chairman.
Analysis: On the trail of e-scooter trials
Policymakers, retailers and environmentalists hope that e-scooters will be a green saviour. Trials to ascertain the risks are ongoing, as the insurance industry watches on with a wary eye.
Government launches consultation on changes to Flood Re
The government has launched a consultation on changes to Flood Re, which would permit the industry pool to discount premiums on properties where flood resilience measures have been fitted and supplement claims payments to enable homeowners to ‘build back…
WCI calls on industry to help deliver 10,000 computers for schools
The Worshipful Company of Insurers has called on the industry to donate the money and equipment needed to supply 10,000 computers to schools so that all children can access online learning.
For the Record: BGL rolls out digital claims, Chubb backs Covid-19 cover, Covea in Vitality tie-up, insurtech funding hits £5.2bn and Tractable deals
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Blog: Mental health – the silent casualty of climate change
Zurich UK chief claims officer David Nichols considers the impact of weather-related claims on mental health, and what insurers, government and public bodies must do to help.
Worsening outlook for UK non-life insurers, says Fitch
Fitch Ratings has a worsening outlook for the UK non-life company sector, Graham Coutts, senior director, head of EMEA reinsurance has confirmed with market combined ratios for motor and home likely to be above 100% in 2021.
LV tops Aviva, Churchill, Nationwide and Saga to win customer service crown according to ICS
LV has again been ranked the top insurance organisation in the UK by the Institute of Customer Service in its biannual UK Customer Satisfaction Index, although the gap at the top between it and the chasing pack has been reduced.
Markerstudy restructures debts and looks to acquisitions with £200m PE-led investment
Markerstudy has agreed a £200m investment led by private equity firm Pollen Street Capital, which will see its debts to Qatar Re restructured and fund organic and acquisition-led growth.
Howden ready to buy again with £500m of firepower
Howden Group has a £500m warchest for acquisitions and investments, CEO David Howden told Post as the firm reported 6% organic growth in 2020.
Analysis: ERS goes commercial
Broker-only motor insurer ERS has the chance to make its mark in the commercial sector but will need to recruit well and target niche larger risks.
Tesco Bank switching to in-house underwriter for all home and motor insurance
Tesco Bank new and renewing home and motor policies will be underwritten by Tesco Underwriting from August, the business announced on Tuesday.
Zurich offers free counselling to claimants
Zurich is to offer policyholders that make a claim free counselling sessions, following a nine-month pilot last year.
Debenhams and Weddingplan insurer ‘considering’ impact of Supreme Court ruling on wedding claims
The businesses behind Weddingplan and Debenhams wedding insurance are “considering” the impact of the Supreme Court judgment and what it means for policyholders who did not get lockdown payouts for cancelled weddings, Post has learned.
LV’s Heather Smith on crucial brand value
As the industry responds to the Financial Conduct Authority’s pricing shake-up and tackles the ongoing challenges of the coronavirus pandemic Heather Smith, managing director of the LV General Insurance retail business, addresses why having a trusted…
Insurer satisfaction unaffected by Covid-19 despite record policyholder problems, says Institute of Customer Service
The Covid-19 pandemic and subsequent lockdowns have not had a detrimental impact on the insurance sector’s overall customer satisfaction - despite the number of people experiencing problems hitting an historic high, according to the latest report by the…
For the Record: Aviva rationalises office space, RSA deal gets greenlight, Miller enters HNW and Corant Global is born
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Blog: Whiplash portal may never live up to expectations but still time to prevent government IT disaster
The government needs to use the short delay to the Civil Liability Act wisely, says Matthew Maxwell Scott, executive director of the Association of Consumer Support Organisations.