Insurer satisfaction unaffected by Covid-19 despite record policyholder problems, says Institute of Customer Service
The Covid-19 pandemic and subsequent lockdowns have not had a detrimental impact on the insurance sector’s overall customer satisfaction - despite the number of people experiencing problems hitting an historic high, according to the latest report by the Institute of Customer Service.
Based on its latest bi-annual UK Customer Satisfaction Index published this week, customer satisfaction in the insurance sector is 78.4 (out of 100), the same level as a year ago, although 0.2 points
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Personal
Esure CEO insists takeover talk isn’t distracting
David McMillan, CEO of Esure, has said market speculation about the business being up for sale has not distracted him or the provider’s staff.
Experts find ‘shortcomings’ in Aviva tree removal evidence
A community-backed investigation into Aviva’s plans to fell a 150-year-old oak tree in Wivenhoe, Essex has identified “shortcomings” in the insurer's evidence, with multiple experts recommending underpinning of affected properties as the preferred solution rather than removing the tree valued at more than £102,000.
Esure swings back into profit
Esure, which is currently rumoured to be the subject of a bidding war, has today (1 April) reported a profit of £126.8m for the year ending 31 December 2024.
Monzo launches contents insurance product
Monzo Bank has launched its insurance product, Monzo Contents Insurance.
Zego posts two profitable quarters
Zego has achieved two consecutive quarters of profitability after posting a £34.5m loss in 2023, Insurance Post can reveal.
Big Interview: Jimmy Williams, Urban Jungle
Urban Jungle CEO and co-founder Jimmy Williams talks Insurance Post through the insurtech’s growth plans, ability to fundraise in a challenging environment and venture capital-enabled technology advances.
Millions are multiple manipulators when seeking car insurance
More than a third of UK motorists are altering five or more pieces of information when obtaining a car insurance quote, new data from Percayso Inform has revealed.
Treasury brands Civil Liability Act a success
HM Treasury has patted itself on the back for the impact of the Civil Liability Act 2018, claiming policyholders pay lower insurance premiums thanks to the legislation.