Personal
Analysis: Inside two years of insurance data breach reports
Exclusive: Insurers, brokers and other firms within the industry have made 315 data breach reports over two years, with many of the best known businesses in UK insurance among those to notify and cyber a growing concern.
Spotlight: Personalisation - Exemplary experience, the route to differentiation
If you get your customer experience right, there is the potential to create real differentiation. Tim Hood, vice-president for Europe, the Middle East and Africa and Asia Pacific for Hyland, highlights why insurance companies need to personalise,…
Spotlight: Personalisation – what progress has been made?
Customers now expect personalised service, tailored products, and the ability to buy, update and access their policies 24/7. Valerie Hart explores how insurers are moving away from a one-size-fits-all approach because they can’t afford to be left behind.
LV and Allianz saw £22m claims hit from floods and storms in July
The floods and storms across the UK last month cost Allianz and LV £15m and £7m respectively, Allianz CEO Jon Dye told Post.
Thingco appoints Premierline Direct founder Barrie Wells as NED
Premierline Direct founder Barrie Wells MBE has joined the board of telematics insurtech Thingco as non-executive director.
Axa launches digital claims; Moody's strikes deal for RMS; ABI reports motor rates at five year low; industry bodies warn on escape of water; and MS Amlin invests in ESG MGA
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Blog: Tinnitus – the next whiplash?
Weightmans associate Richard Burrows zones in on tinnitus claims.
Insurance Post TV: Will claim volumes ever return to pre-pandemic levels? Featuring Allianz, NFU Mutual, RSA and Zurich
Today Insurance Post reveals the latest episode of its ‘magazine-style’ television show, which aims to get under the skin of some of the best read stories and articles that have appeared in print or online recently.
Blog: Not everyone wants their day in court - why the whiplash reforms can benefit from ADR
The Official Injury Claim portal was launched to the public two months ago, but Tim Wallis, chair of Trust Arbitration, suggests the introduction of alternative dispute resolution might be necessary for claimants, insurers, and law firms to realise the…
Interview: Mark Wilson and Jamie Hay of Abacai
Abacai co-chairman and CEO Mark Wilson and fellow founder Jamie Hay caught up with Jonathan Swift to discuss how AI can help redefine customer experience and why claims are key to their success.
Rash of high value claims anticipated after London floods deluge basements
Loss adjusters have identified high-value claims after flash floods in London affected commercial and residential buildings, in particular properties with extensive basements.
Insurtech investment up 89% in Q2; Flock completes series A raise; McLarens takes team from Crawford; Zurich arm expands into UK
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Blog: Teething problems with the Official Injury Claim portal
Caroline Johnson, technical claims director at LV General Insurance, highlights 'teething problems' with whiplash reforms.
Briefing: Dye, Stovin, Masojada and now Reader, is a ‘pangdemic’ reshaping the CEO landscape in UK insurance?
There appears to have been an unseasonally large amount of turnover at the top of UK insurers recently. Jonathan Swift suggests this could be down to something he is calling the 'pangdemic'.
Analysis: Insuring NFTs
Non-fungible tokens have soared in value and popularity but insurance protection for the digital assets remains up in the air.
TIF Group’s UK travel insurance sales paused as URV and White Horse step back
Managing general agent Travel Insurance Facilities Group has confirmed it “hopes to be able to continue to offer travel insurance” as soon as possible after Union Reiseversicherung hit pause on new sales.
Q&A: Clare LeBecq, Specialist Risk Group
Clare Lebecq stepped down from her role as London Market Group CEO at the end of April to become group chief operating officer at Specialist Risk Group. Stephanie Denton spoke to her about why the role attracted her and how she still plans to be vocal on…
'Unpleasant financial results' in store unless motor insurance market turns, says Sabre's Carter
The soft motor insurance market needs to turn sooner rather than later if some market players are to avoid “unpleasant financial results” in the years ahead, Sabre CEO Geoff Carter has warned.
Analysis: What's driving motor pricing?
Motor insurance pricing is set for a period of volatility in the months to come, as insurers remain tight-lipped on whether they are taking a ‘pig’, ‘sheep’, ‘ferret’ or ‘cat’ approach to cope with regulatory changes
LV’s Michael Lawrence on the importance of investing in digital for the future
Michael Lawrence, distribution and underwriting director at LV Broker, looks at the lessons learned during the pandemic as brokers and insurers continued to serve customers and how firms will need to continue to test themselves and adapt in a hybrid…
WTW sells Irish arm to GRP; motor premiums hit five year low; Questgates acquires two firms and LV tops new customer experience report
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
View from the top video: Diversity and inclusion in insurance
In this exclusive interview recorded as part of the Insurance Post Live Annual Conference an expert panel described the D&I challenge in insurance.
DLG to take Motability deal and 550 staff from RSA
RSA Motability staff are set to transfer over to Direct Line Group with the latter having agreed a takeover of the partnership.
Best Insurance Employer shortlists revealed ahead of 2021 British Insurance Awards
Earlier this year Insurance Post canvassed the opinions of thousands of insurance employees by way of the second annual Best Insurance Employer Survey.