Personal
Dual pricing: Consumer 'super complaint' forces investigation into dual pricing
Consumer champion Citizens Advice has submitted a super complaint to the Competition and Markets Authority over the “loyalty penalty” in insurance, forcing an investigation.
Ex-Ingenie CEO King reunites with Lineker to launch Munich Re-backed insurtech Ticker
Former Ingenie founder and CEO Richard King has teamed up with Munich Re Digital Partners to launch a new telematics motor provider Ticker in the new year.
Q&A: Alzheimer's Society's Tim Shakespeare on why the Insurance Day of Giving is so important
With under a month to go until the first ever Insurance Day of Giving on behalf of Insurance United Against Dementia and Alzheimers’ Society, IUAD board member Jonathan Swift spoke to the AS research information manager Tim Shakespeare about why it is…
UK insurers in talks to tackle mobile use while driving
Several UK insurers are in discussions over the possible adoption of a device that blocks the physical use of a phone by the driver in a moving vehicle.
Axa's David Williams on why insurers need to drive autonomous car initiatives
Motor insurers must play an active part in the schemes that develop and test autonomous vehicles, despite the many issues that need to be ironed out, writes David Williams, technical director at Axa.
Regulators consult on impact of climate change on insurers
The Prudential Regulation Authority and Financial Conduct Authority have both invited insurers to respond to consultation papers on the impact of climate change on their operations and investments.
Insurance industry better equipped to deal with Storm Callum claims after 'significant effort' to implement resilient repairs
As the clean up operation starts following Storm Callum this weekend experts have said the insurance industry is better equipped to deal with flood claims than previous years due resilient repairs and better communication.
Motor insurance premiums could reach 'new highs' as Brexit uncertainty drives first motor insurance rise in a year
Following four consecutive quarter-on-quarter price cuts motor insurance premiums have risen by an average of 1% for quarter three of 2018 according to the latest Confused car insurance price index – in association with Willis Towers Watson - amid…
Analysis: Subsidence surge
Insurers and loss adjusters are using digital technologies to handle this autumn’s surge in subsidence claims but they are not forgetting the human touch is the best way to get to the root of the problem
Blog: The death of the chief digital officer
As dead as a CDO-do; terrible pun, but with Andrew Brem departing as chief digital officer at Aviva and not being replaced, Jonathan Swift mulls whether this job title will soon be going the way of this flightless bird
Apil's Brett Dixon on how the future discount rate could be skewed
A panel of independent experts needs to be involved in the first review of the discount rate, argues Brett Dixon, president of the Association of Personal Injury Lawyers.
Blog: How use of the supply chain can help meet high customer expectations – and manage costs
Insurers should have confidence in their supply chain partners to help their business deliver a better customer experience. However, James Roberts, business development director, insurance at Europcar UK, argues many take a short term view believing the…
Blog: Mark Wilson the surefire hit as Aviva CEO, who lost the trust
Following yesterday's announcement by Aviva that Mark Wilson is to step down as group CEO of Aviva, Jonathan Swift reflects on why the move was not such the "shock" some painted it as.
Blog: Flood claims involving children
A flooded home can be traumatic, especially for children. Jonathan Davison, strategic development director at the British Damage Management Association, explains how the claims process can be designed to protect the mental wellbeing of younger family…
Compare the Market owners see profits rise despite blow from abandoned IPO
Compare the Market owner BGL Group has seen underlying pre-tax profits soar by 16% in spite of its abandoned initial public offering.
Theresa May pledges to take action against dual pricing
Prime Minister Theresa May has vowed to take action against companies that impose a “loyalty penalty” on customers.
McCafferty re-affirms strategy as Brightside hit by £10.2m loss
Brightside saw pre-tax losses of £10.2m last year, but incoming CEO Brendan McCafferty said there is “no need to alter strategy”.
Analysis: Little online lies
Consumers might lie online to get cheaper quotes but insurers are using digital technology to detect potential fraud.
Aviva small broker community not ‘anti-network’
Aviva's small broker community is not a threat to networks or spurred on by consolidation in the regional market, said the company's managing director of intermediaries Phil Bayles.
Insurance Fraud Awards 2018 - full list of winners
Keoghs partner James Heath, pictured, was handed the achievement prize at the Fraud Awards last night in what proved to be a fruitful night for the law firm.
Aviva launches community to boost ‘overlooked and isolated’ small brokers
Aviva will furnish smaller broker members with same-day response times, discounted compliance packages and free learning and development tools as part of its new community initiative.
Insurtech research 2018
From the app that arranges insurance for a day to the online service that pays claims in less than one minute, digital technology has transformed the face of the insurance sector. Post takes a closer look at the insurtech movement and its partnership…
Spotify exec jumps ship for Lemonade
Jorge Espinel, former global head of business development at Spotify, has joined New York-based insurtech Lemonade.
Travel insurance: Transforming and challenging through digital technology
The insurance market and the tourism industry have not always had reputations for embracing the latest technology. But things are changing and digital advances such as geo-location and data analytics will only help accelerate the pace of change