Personal
CII's Sian Fisher on how professionalism affects reputation in insurance
Good reputation takes time to build but Sian Fisher, CEO, Chartered Insurance Institute, explains how being transparent, diverse and having a commitment to professionalism can help the insurance industry achieve this.
Blog: To beat fraud, insurers have to tear down internal walls to future-proof their business
The insurance industry continues to treat cyber attacks and fraud as two independent problems. However, Dennis Toomey, global director of counter fraud analytics and operations at BAE Systems, argues they are in fact one and the same – and until the…
Insurers could face fines under plans to tackle dual pricing 'rip-off'
The Competition and Markets Authority could be given the power to impose fines on companies in breach of consumer law without going to court, under government proposals announced today.
Fidelis investor takes majority stake in April
Private equity investor Andromeda has gained regulatory approval to take a majority stake in French health insurer April, which saw its UK arm pull out from the private medical market last year.
Blog: Building regulations - how can stricter changes present opportunities for the wider insurance industry?
As stricter building regulations for new buildings are set to come in force, insurers could see lower property damage costs and pay outs. However, Simon Ford, chairman of the British Damage Management Association, asks if this could be a challenge to…
Insurtech Trov to close its UK app
Exclusive: Trov will no longer provide its on demand gadget and single item insurance to UK customers, as of 1 October 2019.
Analysis: Charity & CSR: Protect and survive
The insurance sector is one of the mainstays of the UK economy, contributing nearly £30bn and employing more than 300,000 people. Its sheer size and financial strength gives the industry the opportunity to do good for the people who rely on it
First Central's Andy James on trusting in insurance
Only 15% of customers will claim on their motor policies this year so how can insurers increase trust in the sector and improve its reputation with such a small touch point with customers asks Andy James, chief commercial officer at First Central…
Axa UK promotes Laurent Matras to retail boss
Axa UK has promoted Laurent Matras to the role of executive managing director of retail.
Mike Holliday-Williams departs Direct Line amid restructure
Mike Holliday-Williams, managing director of personal lines at Direct Line, will step down from his role amid a wider management restructure.
Home premiums could rise 22% if FCA acts on dual pricing
Home insurance premiums could rise 22% for new customers if the regulator moves to axe dual pricing, analysts have warned.
Insurtech Gateway targets up to £30m of investments with insurer fund
Incubator Insurtech Gateway has launched a new investment fund today backed by insurance companies that is aiming to raise and inject up to £30m in start-ups between now and 2023.
CII launches historic website as Insurance Museum project gathers momentum
Exclusive: The working group looking into the feasibility of an insurance museum in the Square Mile has rejected the idea of hosting exhibits within the new Museum of London in favour of a stand-alone site, should there be enough interest.
Lemonade launches in Germany
New York-based insurtech Lemonade has launched in Germany.
Q&A: National Windscreen managing director Jan Teo
Having taking over the reins of National Windscreens as managing director in 2018, Jan Teo spoke to Jonathan Swift about what attracted her to the role; the challenges the business faces and what it is like being caught up in a motor manufacturer space…
Lemonade begins hiring for potential Europe expansion
Exclusive: US-based insurtech Lemonade is looking to hire staff in a Europe office in Amsterdam, marking a potential international expansion for the firm.
Claims manager appointed to handle Lamp Insurance claims
Quest Group has been appointed to manage claims for policyholders of failed Lamp Insurance.
Analysts cautiously welcome Aviva cost-cutting plans
Aviva’s plans to cut more than a tenth of its current cost base have been welcomed by analysts.
This month: Insurance’s Black Thursday?
'Dark clouds over Norfolk'; 'Perth reacts to job losses'; 'Staff don’t know anything'; those were snippets of headlines from local newspapers this week in reaction to Aviva’s plans to cut 1800 jobs.
Travel premiums down despite claims rising to £400m
Travel insurance premiums are down despite claims costs rising to £400m in 2018, according to research by the Association of British Insurers.
Brightside MGA Kitsune passes 10,000 policies and is on-track for GWP target
Brightside managing general agent Kitsune Associates passed 10,000 policies sold last month and is on-track to meet its first year gross written premium target, according to managing director Trevor Bowers.
Landmark court ruling could lead to surge in motor premiums
Exclusive: Motor insurance policyholders could see their premiums increase as a result of a six year landmark case against Motor Insurers’ Bureau.
Charlotte Halkett joins Bought By Many
Bought By Many has appointed Charlotte Halkett as its first chief commercial officer.
Analysis: RSA UK&I - getting back on track?
Following two consecutive years of poor underwriting results in the UK, RSA has taken decisive action to restructure its business and shrink premiums