Saga
EY: investor confidence in UK FS hits new high; James Hallam backs broker start-up; Lloyd's approves insurtech Syndicate and Pen inks £300m QBE deal
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Tesco confirms Gary Duggan as permanent chief insurance officer
Tesco Bank has made Gary Duggan its permanent chief insurance officer and CEO of subsidiary Tesco Underwriting.
Roundtable: Improving quote conversion, retention and profitability in the personal lines market
Adding online payments and ensuring consistent service could be a key differentiator for insurers in winning new business and retaining existing customers. At a recent roundtable sponsored by PayPal an expert panel discussed the need for simplicity and…
Analysis: Saga's ICO fine provides cautionary tale on third-party marketer pitfalls
Saga was fined £225,000 by the Information Commissioner’s Office in September after it was found that its marketing partners had sent millions of nuisance emails, highlighting the pitfalls companies face chasing leads.
Analysis: Willis Towers Watson's retention and recruitment challenge
The cancellation of Aon and Willis Towers Watson's mega merger poses a talent challenge for the world's third largest broker.
Graham Wright heads to Saga from WTW in pricing director role
Graham Wright has been named Saga Insurance pricing director, joining from Willis Towers Watson.
Interview: Mark Wilson and Jamie Hay of Abacai
Abacai co-chairman and CEO Mark Wilson and fellow founder Jamie Hay caught up with Jonathan Swift to discuss how AI can help redefine customer experience and why claims are key to their success.
Briefing: Dye, Stovin, Masojada and now Reader, is a ‘pangdemic’ reshaping the CEO landscape in UK insurance?
There appears to have been an unseasonally large amount of turnover at the top of UK insurers recently. Jonathan Swift suggests this could be down to something he is calling the 'pangdemic'.
Staysure acquires Rock, Esure joins forces with Minster Law, and Allianz invests in Heycar
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Swinton and Saga are Covid-19 consumer champions as service issues rise across sector
The Institute of Customer Services reports number of customers experiencing problems across insurance sector is on the rise.
Tesco Underwriting recruits ex-Saga and Broker Network boss Gary Duggan as interim CEO
Tesco Bank has appointed Gary Duggan as interim CEO of Tesco Underwriting and interim chief insurance officer of Tesco Bank.
Saga takes Kingshott from Tesco as insurance CEO
Over 50s travel and insurance specialist Saga has recruited Steve Kingshott as CEO for insurance, joining from Tesco where he was CEO of Tesco Underwriting and chief insurance officer at Tesco Bank.
Ardonagh recouped £22.75m from Bennetts sale
Ardonagh's first quarter results have revealed it was paid £22.75m for Bennetts, structured through a £1 sale price and the settlement of Bennetts' debt owed to the group.
LV tops Aviva, Churchill, Nationwide and Saga to win customer service crown according to ICS
LV has again been ranked the top insurance organisation in the UK by the Institute of Customer Service in its biannual UK Customer Satisfaction Index, although the gap at the top between it and the chasing pack has been reduced.
Cheryl Agius steps down as Saga Insurance boss
Cheryl Agius has stepped down as CEO of Saga Insurance with immediate effect for personal reasons, the company has confirmed.
Ardonagh to sell Bennetts after CMA ruling
Ardonagh has offered to sell motorcycle specialist Bennetts to address the concerns of the Competition and Markets Authority and avoid a “long, burdensome and expensive phase two enquiry”.
CMA warns of potential for market detriment in Ardonagh-Bennetts buy
The Competition and Markets Authority has found that Ardonagh’s purchase of Bennetts could lead to “higher prices, less choice and worse services for motorcyclists in the UK”.
Qlaims adds Liz Latter as CCO after Mike Keating exit
Qlaims has appointed Liz Latter as chief commercial officer following Mike Keating’s departure to take up the post of managing director of the Managing General Agents’ Association.
Saga confirms £150m raise with ex-owner Sir Roger De Haan returning as chairman
Sir Roger De Haan, the former owner of Saga, is set to invest up to £100m in the business as it seeks to raise £150m through a share placement.
Analysis: Ethnicity pay gap reporting - getting the ball rolling
With growing pressure on the government to introduce mandatory ethnicity pay reporting to measure inequality in the workplace, Post investigates what steps the industry is taking to prepare and what is still to do.
Briefing: Fine tuning the risk in Ardonagh’s deal for Bennetts
Ardonagh’s decision to roar ahead with the takeover of motorcycle specialist Bennetts less than a fortnight ago raised a few eyebrows, but really it should not have done.
Ardonagh completes Bennetts buy as CMA orders no integration
The Competition and Markets Authority has ordered Ardonagh not to integrate with Bennetts, transfer control or stop competing with it as the consolidator completed the deal to buy the motorcycle specialist.
CMA launches merger inquiry into Ardonagh-Bennetts deal
The Competition and Markets Authority has opened a merger inquiry into the proposed takeover of Bennetts Motorcyling Services by Ardonagh Group.
CMA opens investigation into Ardonagh buying Bennetts
The Competition and Markets Authority has today launched an investigation into whether Ardonagh buying Bennetts Motorcycling Services will lead to “substantial lessening of competition”.