Saga
LV tops Aviva, Churchill, Nationwide and Saga to win customer service crown according to ICS
LV has again been ranked the top insurance organisation in the UK by the Institute of Customer Service in its biannual UK Customer Satisfaction Index, although the gap at the top between it and the chasing pack has been reduced.
Cheryl Agius steps down as Saga Insurance boss
Cheryl Agius has stepped down as CEO of Saga Insurance with immediate effect for personal reasons, the company has confirmed.
Ardonagh to sell Bennetts after CMA ruling
Ardonagh has offered to sell motorcycle specialist Bennetts to address the concerns of the Competition and Markets Authority and avoid a “long, burdensome and expensive phase two enquiry”.
CMA warns of potential for market detriment in Ardonagh-Bennetts buy
The Competition and Markets Authority has found that Ardonagh’s purchase of Bennetts could lead to “higher prices, less choice and worse services for motorcyclists in the UK”.
Qlaims adds Liz Latter as CCO after Mike Keating exit
Qlaims has appointed Liz Latter as chief commercial officer following Mike Keating’s departure to take up the post of managing director of the Managing General Agents’ Association.
Saga confirms £150m raise with ex-owner Sir Roger De Haan returning as chairman
Sir Roger De Haan, the former owner of Saga, is set to invest up to £100m in the business as it seeks to raise £150m through a share placement.
Analysis: Ethnicity pay gap reporting - getting the ball rolling
With growing pressure on the government to introduce mandatory ethnicity pay reporting to measure inequality in the workplace, Post investigates what steps the industry is taking to prepare and what is still to do.
Briefing: Fine tuning the risk in Ardonagh’s deal for Bennetts
Ardonagh’s decision to roar ahead with the takeover of motorcycle specialist Bennetts less than a fortnight ago raised a few eyebrows, but really it should not have done.
Ardonagh completes Bennetts buy as CMA orders no integration
The Competition and Markets Authority has ordered Ardonagh not to integrate with Bennetts, transfer control or stop competing with it as the consolidator completed the deal to buy the motorcycle specialist.
CMA launches merger inquiry into Ardonagh-Bennetts deal
The Competition and Markets Authority has opened a merger inquiry into the proposed takeover of Bennetts Motorcyling Services by Ardonagh Group.
CMA opens investigation into Ardonagh buying Bennetts
The Competition and Markets Authority has today launched an investigation into whether Ardonagh buying Bennetts Motorcycling Services will lead to “substantial lessening of competition”.
BGL Group founder Douw Steyn tops insurance rich list
BGL Group founder Douw Steyn, former Saga bosses Sir Roger and Peter De Haan and Admiral founder Henry Engelhardt are among 16 industry figures to make the latest Sunday Times Rich List.
Towergate strikes first buys of 2020
Towergate Insurance Brokers has bought the Education Staff Absence insurance book from Integro and snapped up farm insurance specialist Edwards & Swan Insurance Brokers.
Saga leans on insurance arm as coronavirus halts travel operations
Saga’s in-house underwriter saw profits slide in 2019/20 as its travel operations face continued coronavirus disruption.
This week in Post: Do or delay
The government is likely to make an announcement delaying the much-awaited whiplash claims portal in a matter of days, sources close to the project told Post this week.
Ardonagh buys Bennetts for £26m
Ardonagh Group has agreed to pay Saga £26m for Bennetts Motorcycling Services.
This week: The wait is over
The wait began in 2017, and many of us felt that the agonising limbo might never end. But after two and a half years, the wait is finally over. That’s right: Kesha’s new album is out today.
Saga sees boost in three-year policy sales
Saga faced up to claims inflation and a £4m Thomas Cook hit, according to a trading update ahead of its annual results, as it forecast a 3% yearly fall in branded home and motor policies.
This Week: Getting stuff done
Helios has (almost) done his work and got the week done. Probably because he has an oven ready plan. To leave the working week and enter the weekend.
Analysis: What's on the horizon for 2020?
For an industry that strives to understand and manage risk, uncertainty is not something that is relished. But with some market hardening, a final report from the Financial Conduct Authority on pricing practices and the possibility of Brexit all on the…
Saga names incoming CEO
Saga has appointed Euan Sutherland as the groups incoming CEO, with effect from 6 January 2020, as Lance Batchelor retires.
Analyst names insurers likely to face most disruption from pricing practices review
Disruption caused by any regulatory interventions on insurers’ pricing practices is more likely to affect insurers such as Direct Line Group, RSA and Saga than price comparison site-based underwriters such as Admiral and Hastings, Peel Hunt has predicted.
This week: A diamond in the grind
In just over a fortnight I will be leaving the world of insurance, after 42 months in the job and almost twelve hundred bylines under my belt. Here’s what I’ve learned.
Saga reports surge in fixed priced policies as insurance margins shrink
Saga has warned of lower margins in insurance even as it saw a surge in its fixed price policy product, which was launched in the wake of backlash against industry dual pricing practices.