Digital Insurance Collective
Digital Insurance Strategies: Q&A: Ian Hood: Harnessing digital potential
Ian Hood, chief digital officer at RSA, discusses the future for the digital landscape, how the insurance industry is adapting to changes in technology and the explosion in the use of social media
Blog: how to find the balance between customer expectations and indemnity leakage
The key to handling claims effectively centres around people, processes and systems, according to Simon Penny, head of insurance, business process solutions, DST
Roundtable: Customer retention: How to use data to keep hold of customers
Can the way data is used and analysed in the insurance industry pave the way to customer loyalty?
Review of the Year: Health
Health insurance personalities reflect on the past year and look forward to 2015, with high hopes for improving the profile of health insurance through technology – as well as addressing issues surrounding costs and implementing a more holistic approach…
Blog: Adding value through data
Historically, many businesses have looked to customer data to help build customer insight and shape their marketing activity
Accenture poll shows 21% of insurers do not have a digital strategy
One fifth of insurers do not have a digital strategy in place, according to an Accenture survey of 141 firms operating in 21 countries.
Europe: IP intelligence insures against application fraud
How can European insurers use internet protocol intelligence such as location verification to tackle fraud, asks Steve Sawyer of Digital Element
Spotlight: Future of broking: Looking to the future
With the current generation of customers failing to actively seek out brokers for insurance, how can the sector make waves in the competitive personal lines market?
Blog: Harnessing the customer voice
88% of consumers trust online reviews as much as personal recommendations, but are you harnessing the voice of your customer, asks Edwin Bos of Reevoo
Revenue boost from digital innovation tipped to drive insurer acquisitions
82% of insurers expect acquisitions to improve their position in digital world
Insurers making progress on single customer view as key to digital strategy
Creating a single view of the customer has been highlighted as a strategic priority for insurers after a market survey showed the insurance industry is lagging behind other sectors on digital innovation.
Digital M&A competition to intensify, claims Towers Watson report
Property and casualty insurers are increasingly targeting digital distribution as the most attractive channel for acquisition, according to a report published by consultancy business Towers Watson.
Blog: Rebuilding trust through technology
BT's Mark Jopling says video conferencing is the way for insurers to build consumer trust
Blog: State of the Broking Nation Findings, Week 4
LV's Kevan Aubrey looks at the issues raised by this week's State of the Broking Nation research, which canvassed broker opinion on digitalisation
State of the Broking Nation: Viewing the state of the nation
The views held by brokers interviewed for The State of the Broking Nation have challenged some long-held opinions, with both positives and negatives for insurers to draw from the responses given – and relationships in the sector strongly emphasised as…
Research: State of the Broking Nation Part 4: Digitalisation and professionalism
The insurance market is rapidly changing as digital technology presents new ways to reach clients and new ways of working. How well set up is the broking sector to engage with these opportunities and does the digital revolution come with downsides? In…
IWDC14: Acquisition boom predicted as insurers look to bolster digital strategies
Digital start-up companies, telematics providers and aggregators are being increasingly targeted for acquisition by insurers that are planning to establish a stronger foothold within the evolving digital environment.
Blog: Smarter SME-trading
Allison Hughes of Ageas looks at the benefits of e-trading solutions for brokers dealing with SMEs
Webinar: Imagining a market beyond price comparison
Earlier this year the aggregator space has found itself in the crosshairs of the latest Financial Conduct Authority (FCA) thematic review.
C-Suite - Insurer: The 21st century employee
Insurers need to ensure they employ digital specialists with hands-on experience
Roundtable: Digital culture: ‘This is an industry taking action’
How can companies build digital cultures that maintain their relevance in the insurance market of the future? Post, in association with Accenture, invited specialists from a range of insurers to assess this critical issue
Blog: Physical vs Virtual Security
Internet security expert and MD of Beaming, Sonia Blizzard, talks through some of the reasons why we still need and rely on physical objects and tools such as cars, premises and mobile phones - but the virtual world of data should not be ignored.
Blog: The measure of marketing in modern times
Digitalisation and internet access has not only revolutionalised operational developments in the insurance services market, but also the way in which brokers market themselves, says Rebecca Scully
The commodity trap
Traditional insurers can be left feeling they can compete only on price - especially as competitors from the retail space continue to make headway into the market