Affinity

Interview - Imran Ahmed & Tony Sault: Advocacy assessed

With profitability in the motor insurance sector under increased pressure, Ernst & Young carried out a Europe-wide study to determine whether consumer claims experiences impact brand loyalty and what good service looks like. Jonathan Swift talks to Imran…

Interview - Bart de Smet: Return to fitness

Despite being one of the most high-profile casualties of the financial crisis, Ageas is now focusing on the future rather than the past. Jonathan Swift meets group CEO Bart De Smet to discuss its UK plans, acquisitions and why big is not necessarily…

Europe View from the Top: Affinity opportunities

Affinity business in Europe is a relatively untapped market. Despite the economic crisis reducing employment and travel, the long-term trends are very positive. With demand driven by an expanding middle class, increasing healthcare costs and low…

High net worth - distribution: Defending their niche

Following reports in Post that the mid and high net worth markets have been experiencing an increase in competition and downward pressure on rates, Ralph Savage discusses what reaction this has elicited from insurers and brokers in terms of their…

Interview - Ian Foy: Return journey

After an antipodean adventure lasting 10 years, Insurance Australia Group's Ian Foy is back in Britain as UK CEO. He tells Jonathan Swift about the challenges he faces to turnaround the business and why IAG is here to stay.

Interview - Adrian Colosso: The comeback kid

Having come close to going bust in 2005, Daniel Dunkley talks to Heath Lambert's chief executive Adrian Colosso about the challenges facing the firm as it continues to punch above its weight.

Interview - Jon Greenwood: Into the hot seat

With a high turnover during the past seven years, the role of managing director of commercial and broker at RBSI could be seen as a poisoned chalice. Jonathan Swift talks to Jon Greenwood, the latest incumbent, about his optimism for the task in hand.

Age UK warns insurers over fees

Age UK managing director Gordon Morris has urged insurers to be “open and honest” with their fees and additional charges or risk losing customers.

Broking focus - SME: Survival of the fittest

Are brokers right to see SME as a 'safe house' for commercial insurance, Jakki May asks if direct insurers can really have an impact on the sector and how intermediaries can counteract this threat.

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