Interview - Bart de Smet: Return to fitness

desmet bart ageas cutout

Despite being one of the most high-profile casualties of the financial crisis, Ageas is now focusing on the future rather than the past. Jonathan Swift meets group CEO Bart De Smet to discuss its UK plans, acquisitions and why big is not necessarily beautiful in a post-credit crunch world.

Among the many financial institutions to emerge from the credit crunch bruised and battered — but infused with a new vigour and name — Ageas stands out as an interesting case study. Once listed among

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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