Broking focus - SME: Survival of the fittest

survival

Are brokers right to see SME as a 'safe house' for commercial insurance, Jakki May asks if direct insurers can really have an impact on the sector and how intermediaries can counteract this threat.

Back in the days when the little red telephone was something of a novelty, brokers wondered if there would ever come a time when insurers made direct in-roads into their distribution space in small to

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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