Opinion
Editor's comment: Hit in the pocket home and away
Last week I described fraudsters as the long-standing foe insurers are unable to rid themselves of, and this week, true to form, they struck both home and away in the place it hurts insurers most – their pockets.
View from the Top: Engaging young talent
The CII's Joyce Ang explains how the organisation is helping young talent engage with professionalism and also help to inspire other young people to join the industry.
Website review: Zurich motor insurance website stuck in first gear
Web performance specialist Gomez looks at Zurich’s motor website.
View from the Top: ABS: A Brilliant Solution
With the recent personal injury legal changes coming into force, there’s been much media commentary and debate about the value and purpose of alternative business structure models.
Law report: Thames refused ‘deposit’ relief
This law report was supplied by law firm Berrymans Lace Mawer.
Law report: Historic factual dispute between doctor and patient settled via expert GP analysis
This law report was supplied by law firm Berrymans Lace Mawer.
Law report: New episode in Phurnacite saga hits defendants hard
This law report has been supplied by law firm Berrymans Lace Mawer.
Your Say: Tackle fraud in casualty claims
Reports and speculation that organised fraudsters are now targeting the casualty market are in my opinion valid.
Your Say: Consumers demand technology
When it comes to technology discussions in our industry, much of it is centred on outdated legacy systems and the challenges around the intelligent use of data.
Another lobbying scandal: how much longer before the government acts?
News of further lobbying scandals broke last week and hit the headlines of most of the national papers over the weekend.
Your Say: Catastrophic loss of not upgrading
The recent article, Technology: Out with the old fashion systems covered a number of valid points warning of the dangers of relying upon legacy systems.
Your Say: Setting telematics standards
The global not-for-profit organisation serving the insurance and related industries, Association for Cooperative Operations Research and Development, recently announced its plans to bring together a working group made up of insurers, carriers and third…
Your Say: Disputing road traffic data
Your article "Whiplash: Whipping up a storm" stated that there had been a 20% decrease in road traffic accidents between 2006 and 2010.
Leader: Fraud: insurers’ enduring foe
The insurance industry is learning it needs to evolve and adapt to survive and, to be fair, in the past five years it has increased its use of technology, reintroduced telematics and developed apps for mobile devices.
View from the Top: Mark Hodges Group, Towergate Insurance
Biba 2013 leaves brokers feeling positive
View from the Top: Barbara Chandler, QBE
One step ahead of the game
Website review: Money Supermarket: Slow site could lead users to shop elsewhere
Profits may be up for Money Supermarket but web performance is down
North of the Border: Take care to avoid costly mistakes
When it comes to pursuing different claims arising from the same negligent act, a claimant’s failure to recognise the distinction between Scottish and English law could be costly.
View from the Top: When catastrophe hits
Manuel Bauer of Allianz discusses how to implement a robust catastrophe response procedure for handling claims.
Editor's comment: Time for a new strategy
Last week some new battle lines were drawn, while others pulled back their troops, took stock of the situation and dug new trenches.
View from the Top: A new focus on certainty
When we canvass the opinion of clients about what they value most in terms of broker service, a positive response to claims is always one of the top items on the list. As brokers, we often get drawn into the day-to-day price fixation that blights our…
View from the Top: Complying with the spirit of the law
It is up to insurers to support government efforts to ensure personal injury claims are handled correctly, says John O'Roarke.
View from the Top: Testing times for supply chains
The horse meat scandal has demonstrated the complexity of modern day supply chains, and the inherent risks within them.
The Scottish currency question
One of the key questions in Scotland’s independence debate at the moment is which currency Scotland would use in the event of a ‘yes’ vote on 18 September 2014.