Allianz's Graham Gibson, Aviva, NFU and Zurich among winners at 2023 Claims & Fraud Awards
Allianz chief claims officer Graham Gibson, pictured, won the prestigious Achievement Award at the Insurance Post Claims and Fraud Awards yesterday evening (5 October) at The Brewery.
Aviva was the biggest individual winner at the event attended by more than 500 claims and counter fraud professionals, picking up four gongs including Claims Innovation of the Year – Insurer/Broker, Customer Care Award and Fraud Investigation of the Year.
Elsewhere, Jordan O’Donnell from Zurich, Joseph O’Gorman from DWF Law and Holly Robinson from NFU Mutual were crowned Rising Stars; while Adele Sumner from RSA and Craig Budsworth from DWF Law respectively won the Fraud Star and Claims Star of the Year prizes.
Full list of shortlisted firms and winners:
Claims Collaboration of the Year
- Admiral Insurance & DWF Law
- AICL (Saga Group) & Davies
- Aviva and DWF Law - Winner
- Direct Commercial
- Ecclesiastical Insurance, Woodgate and Clark and CoreLogic
- EIS & Esure
- Lloyd's and Vitesse - Highly Commended
- QBE Business Insurance and IPRS Health
Claims Innovation of the Year – Insurer/Broker
- Aviva – Large Loss Identification
- Aviva – Straight Through Process – Winner
- Canopius
- Clegg Gifford & Co and DAC Beachcroft
- Ecclesiastical Insurance
- Hiscox UK – Highly Commended
- Markel
- Generali UK
Claims Innovation of the Year – Outsourced Partner
- Lloyd's and Vitesse – Winner
- Corporé
- Crawford & Company
- DOCOsoft – Highly Commended
- EIP
- SBS
- Sedgwick
- VisionTrack
Claims and Fraud Awards Rising Stars
- Scarlett Allen, Hiscox
- Jordan O'Donnell, Zurich Insurance – Winner (Claims)
- Joseph O'Gorman, DWF Law – Winner (Fraud)
- Holly Robson, NFU Mutual – Winner (Fraud)
- Jason Wallington, DAC Beachcroft
- Luke Wiltshire, Zurich Insurance
Combatting Fraud – Collaboration of the Year
- Allianz and DWF Law – Highly Commended
- Aioi Nissay Dowa Europe (AND-E) in collaboration with Mind Foundry
- Aviva Insurance and DACB Beachcroft
- Axa and Keoghs
- Direct Line Group and Crawford Legal Services – Winner
- Hastings Direct and Keoghs
- National Vehicle Crime Intelligence Service (NaVCIS) and Synectics Solutions
Combatting Fraud – Technology Innovation of the Year
- Aioi Nissay Dowa Europe (AND-E) and Mind Foundry
- Allianz UK
- Clearspeed – Winner
- Esure
- Percayso Inform
- HF
- Zurich Insurance - Real-time Fraud Detection Solution
- Zurich Insurance in partnership with Toolagen
Counter Fraud Team of the Year
- Ageas Underwriting Fraud Team
- Aviva Counter Fraud Team
- Axa Commercial Claims Counter Fraud Unit
- Hiscox UK – Winner
- Markerstudy Insurance Services – Highly Commended
- NFU Mutual's Corporate Insurance Claims Validation Team
- Zurich Insurance - Claims Investigation Unit
Customer Care Award
- Aviva Claims Counter Fraud Team
- Aviva – Winner
- Clegg Gifford & Co
- Hiscox UK
- NFU Mutual
- RSA - Major Loss Unit – Highly Commended
- Zurich Corporate Risk
- Zurich Insurance Company – Concierge team
ESG: The Sustainable Claims Management Award
- Auger
- DWF Law
- Hiscox UK
- QBE Business Insurance & Sedgwick – Winner
Fraud Intelligence Team of the Year
- Aviva Claims Counter Fraud Team
- DAC Beachcroft Intelligence Team – Winner
- DWF Law – Highly Commended
- Esure Insurance
- Keoghs
Fraud Investigation of the Year
- Aviva Counter Fraud Team – Winner
- Crawford Legal Services
- Esure Insurance
- HF and Admiral
- HF and Esure
- RSA Insurance – Highly Commended
- Zurich Insurance
Fraud Investigation Team of the Year – Independent
- Charles Taylor Team – Winner
- DWF Law – Highly Commended
- DAC Beachcroft
- HF – Large Loss Fraud Team
- HF – Credit Hire Fraud team
- Keoghs
- Sedgwick
Insurance Claims Manager of the Year
- Charlotte Bender, Canopius – Highly Commended
- James Driscoll, Aviva
- Joanna Green, Hiscox
- Lynette Grocott, Zurich Insurance Company – Zurich Rehabilitation – Team (General Insurance) – Winner
- Tom Matthewman, Pen Underwriting
Insurance Claims Team of the Year
- Canopius
- Clegg Gifford & Co
- Markel
- NFU Mutual – Credit Hire Team – Winner
- NFU Mutual – Third Party Assist
- Zurich Insurance Company – Personal Lines Team – Highly Commended
- Zurich Insurance Company – Zurich Private Clients (ZPC) Claims
Insurance Legal Team of the Year
- DWF Law
- Keoghs – Winner
- Markel Law
Technology Partner of the Year
- EIS
- GT Motive
- Keoghs
- VisionTrack – Winner
The Training and Professional Development Award
- HF – Winner
- Markel
- Hiscox
- NFU Mutual – Credit Hire Team
- NFUM Corporate Insurance
- QBE Business Insurance
- Sedgwick
- Zurich Insurance Company – Zurich Rehabilitation Team (General Insurance)
Unsung Hero of the Year
- Joanne Baker, DWF Law – Winner
- Sarah Brown, Aioi Nissay Dowa Europe (AND-E)
- Jon Gill, Clyde & Co
- David Clements, Zurich Insurance Company – Highly Commended
- Ted Gregory, PCS, a Verisk business
- Rochelle Henry, Zurich Insurance Company – Zurich Rehabilitation Team (General Insurance)
- Chloe Reynolds, Direct Commercial
- Stephen Watson, Aviva
Insurance Claims Star of the Year
- Craig Budsworth, DWF Law
Insurance Fraud Star of the Year
- Adele Sumner, RSA
The Achievement Award
- Graham Gibson, Allianz
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Claims
Carpet-fitting fraudster’s dishonesty is laid out
After an investigation conducted by HF and Admiral Insurance, a carpet-fitting fraudster’s claim was flattened, saving the insurer £600,000.
Unstructured data is ‘fundamental weakness’ of insurance industry
Guidewire CEO Mike Rosenbaum told a packed crowd that generative artificial intelligence can provide the edge to insurers in terms of data clarity.
Mitigation for the UK’s worsening mould problem is critical
With mould remaining a major issue in the UK and expected to worsen, Alan Smith, head of mitigation at McLarens, argues it’s critical both policyholders and their insurers understand the causes of the fungi and how to address plus prevent it.
Claims handling improvements stalled in Q3
Claims service is down on last quarter, but remains well above where it was this time last year, research conducted by Gracechurch has revealed.
Tinnitus claim dismissed due to dishonest medical expert
DWF and Markerstudy have successfully fought off a claim for tinnitus and psychological injuries following dishonest evidence given by the claimant’s ENT expert.
Curtain falls on fake photo fraudster
Clyde & Co and Direct Line have successfully fought off a motor insurance claim that used fraudulent photographic evidence.
How insurers are assisting with the energy transition
How insurers are enabling a “less volatile” transition away from fossil fuels is the focus of the second of two special Insurance Post Podcasts, to coincide with the 2024 United Nations Climate Change Conference, more commonly known as COP29.
Q&A: Carl Tatman, Crawford UK
Carl Tatman shares his plans to expand solutions for local authorities and housing associations in his new role as client account director at Crawford UK.