Claims

Aviva's Maurice Tulloch on all that insurtech hype

With technology reshaping the insurance industry, incumbents need to disrupt the very business models they helped create in order to meet fast-changing customer expectations, writes Maurice Tulloch, CEO, international insurance, Aviva.

Interview: Robin Smith, We Go Look

Jonathan Swift speaks to We Go Look CEO and co-founder Robin Smith about building an on-demand business that handles insurance claims and why the Crawford & Co acquisition means she has more time now for the "fun stuff"

We need to talk about fire claims

With concerns growing about the coordination of the many parties involved in investigating major fire claims, a roundtable recently brought together insurers, adjusters, forensic investigators and fire service chiefs. As they discussed the many…

AIG's Anthony Baldwin on claims, actually

Technology and innovation are important to the insurance sector but Anthony Baldwin, CEO of AIG, says while concentrating on these insurers must not lose sight of what is important to the customer: the claim.

Blog: Empowering customers through digitisation

Insurtech has arrived. There are daily headlines speculating how the technological revolution will impact the insurance industry and there’s no question that it will. In the second blog of this four-part series, Rachel Riley, managing director of global…

Suncorp adopts AI for claims

Brisbane-headquartered insurer Suncorp is using artificial intelligence to help it create self-service claims for at fault car crashes.

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