Claims
Blog: Why insurers must take their own cybersecurity risks seriously
Thousands of insurance transactions happen over the web every day but with recent Google updates are insurers website as secure as they could be asks Mike Still, chairman of Trustify and of Business in the Community’s Business Emergency Resilience Group.
Gang of five jailed over fraud claims worth £1m
Five members of an organised crime group have been jailed for a combined sentence of 14 years for defrauding insurers.
Q&A: Matthew Avery and Graham Gibson, Thatcham
As cars move towards automation, Jen Frost spoke to Graham Gibson, chairman of Thatcham Research and Allianz’s chief claims officer, and Matthew Avery, director of insurance research at Thatcham Research, about how the UK research centre is working with…
Questgates reveals growth plans after joining VRS
Questgates has revealed it will hit revenue of £22m next year as it joins VRS Adjusters.
Amazon frontrunner in digital leaders report as Aviva takes insurance top spot
Aviva takes the crown as digital insurance lead, but insurance as a whole is middling compared to other sectors, according to a report.
Axa places 59 jobs at risk in claims restructure
Axa is consulting over 59 redundancies across three of its regional offices, as it looks to modernise its claims function.
Analysis: Social media - Insuring influencers
As regulators are spelling out the rules for influencers advertising services and products, insurers and brokers are starting to adapt their policies to these social media personalities making a living out of their online fame.
This month: Cavities and complaints
As whiplash legislation speeds through parliament, claims management companies have increasingly been looking into other avenues to keep the coffers full and cavity wall insulation claims have spiked. CMCs may be the industry’s own bugbear, but this…
McLarens secures alternative private equity backing
McLarens' largest private equity backer has sold its stake in the company.
Analysis: Are cavity wall insulation claims the new PPI?
Insurers are seeing a spike in people claiming improper installation of cavity wall insulation. Is this the new money spinner for CMCs?
Analysis: Insuring for Brexit
How can insurers help customers facing Brexit uncertainly when they themselves face taking a blind bet on whether the UK will face a hard or soft deal when leaving the European Union? David Worsfold investigates.
Q&A: BLM's Matthew Harrington and Alistair Kinley
Against a backdrop of changing client demands, political uncertainty and new legislation, Jonathan Swift caught up with BLM senior partner Matthew Harrington and director of policy and government affairs Alistair Kinley to discuss how the law firm is…
Blog: How to defend cavity wall insulation claims
Liability insurers are seeing a dramatic increase in claims arising from allegedly defectively installed cavity wall insulation. Tom Corrigan, partner at DAC Beachcroft, asks whether there is cause for concern.
Travel sickness CMC activity 'should be regulated by the FCA'
Claims management companies who deal with travel sickness should be included in upcoming Financial Conduct Authority regulation of the sector, warn experts.
Covéa's Stephen Walker on empathy, the digital skill you need
As insurance is embracing digital technologies, the most crucial skill it will need is empathy, explains Stephen Walker, director of claims, customer and operations at Covéa Insurance.
Evolution appoints ex-Brightside CEO as NED
Former Brightside CEO, Mark Cliff has been appointed as non-executive director of Evolution Claims Management.
Hastings issues warning over rising claims inflation
Hastings has seen shares fall as it warned of a “competitive” market with rising claims inflation.
Insurance Association of China to visit London as deregulation looms
Exclusive: Delegates from the Insurance Association of China will visit the UK on Friday, in the run up to regulatory shifts in the country.
Whiplash Bill passes unamended in final reading
A last minute opposition attempt to amend the proposed whiplash legislation on its third reading in the Commons, was voted down yesterday.
Aviva's Rob Townend on using digital to improve insurers' reputation
Insurers need to leverage technology to make insurance simpler and improve its reputation, writes Rob Townend, managing director of Aviva’s UK general insurance business.
Roundtable: How to offer a niche insurance user experience
Can a niche insurance user experience be scaled to drive revenue growth? Post, in association with EXL, gathered together a number of insurance industry experts to explain how
Directors face legal action if they don't get a grip on Insurance Act duties
Research and advisory business, Mactavish has warned the boards of UK companies increasingly run the risk of insurers not paying out on their claims due to lack of understanding of their responsibilities under new regulations, such as the Insurance Act…
Aviva claims director does not expect digital strategy to change with Mark Wilson’s departure
Andrew Morrish, claims director at Aviva, has said that he doesn’t foresee Aviva’s digital push changing with the departure of CEO Mark Wilson.
Analysis: AI's hidden risks
Artificial intelligence will have unexpected consequences, which will raise tricky liability questions and will probably change the nature of claims