Covéa's Stephen Walker on empathy, the digital skill you need
As insurance is embracing digital technologies, the most crucial skill it will need is empathy, explains Stephen Walker, director of claims, customer and operations at Covéa Insurance.
We recently held a child focus group for 11 to 13-year-olds, probing their usage of connected devices. The aim was to gain an insight into risks they face and to assess their family’s insurance needs
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