Covéa's Stephen Walker on empathy, the digital skill you need

Stephen Walker, director of claims, customer & operations, Covéa Insurance

- By Stephen Walker
- 30 Oct 2018
- Indicative reading time: 2 minutes

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As insurance is embracing digital technologies, the most crucial skill it will need is empathy, explains Stephen Walker, director of claims, customer and operations at Covéa Insurance.

We recently held a child focus group for 11 to 13-year-olds, probing their usage of connected devices. The aim was to gain an insight into risks they face and to assess their family’s insurance needs

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