Articles by Izabela Chmielewska
Evolving the insurance claims supply chain
The post-Covid world has thrown a wrench into the well-oiled machines of insurance claims. A persistent lack of resources – from car parts to building supplies – is causing delays and frustrations for both insurers and policyholders. In this environment,…
Roundtable: The future of mobility – is the courtesy car still viable?
Is the courtesy car a relic of the past? Insurance industry and body shop representatives explored this question and new mobility options at a recent Insurance Post roundtable held in association with Enterprise-Rent-A-Car roundtable. Izabela Chmielewska…
EITA 2023: Best policy admin software provider Imaginera
Imaginera, a provider of innovative underwriting technology solutions, has been awarded the prestigious Best Software Provider – Policy Administration Award at the European Insurance Technology Awards for its flagship platform, Orca.
Video Q&A: LexisNexis Risk Solutions on the changing fraud landscape
Earlier this year, Insurance Post surveyed the insurance market to determine the impact of the current economic downturn on fraud across the industry.
BIA 2023: Winners Q&A with Crawford & Co’s Lisa Bartlett
In this Q&A, Insurance Post speaks with Lisa Bartlett, president for UK & Ireland at Crawford and Company, about its triple win earlier this year at the BIAs.
Roundtable: Strengthening the insurance industry’s defences against tomorrow’s fraudsters
In partnership with LexisNexis Risk Solutions, a roundtable discussion delved into the evolving landscape of insurance fraud and the industry’s ongoing efforts to combat increasingly sophisticated schemes. Izabela Chmielewska gives an overview of the key…
BIA 2023: Policy Expert - Customer Experience Award Winner
Policy Expert has been recognised for its outstanding customer experience, taking a customer-led approach to overhauling processes.
Synthetic ID fraud - a growing threat to the insurance industry
Synthetic ID fraud is a growing threat, with fraudsters using fake identities to commit crimes, and it is becoming increasingly difficult to detect. Izabela Chmielewska outlines how this impacts upon the insurance industry, and what insurers can do to…
Insurance fraud: Survey reveals impact of economic downturn
Insurance fraud is a growing problem in troubled times. To shed light on the current challenges and opportunities faced by the industry, Insurance Post collaborated with LexisNexis Risk Solutions to conduct its annual fraud survey. Izabela Chmielewska…
Q&A: Safa Saeed, Claims Apprentice 2023 winner
Safa Saeed, the claims adjuster at Zurich Insurance who was crowned the winner of Claims Apprentice 2023, and Claire Mulligan, partner and head of the UK liability defence group at Kennedys, share their experiences of the recent series.
Navigating the impact of the 'cost-of-living crisis' on pet insurance: insights and strategies
Insurance Post, in collaboration with CRIF, recently organised a roundtable to discuss the influence of the current cost-of-living crisis on pet insurance sales and renewals. Izabela Chmielewska reports.
Motor Mouth Podcast: Evolution of sophisticated vehicle data
With the average age of a vehicle on UK roads being nine years, insurers must understand each use case, and the key to that is granularity, explains Lexis Nexis’ Tom Lawrie-Fussey.
Managing personal lines customer expectations during the cost-of-living crisis
Izabela Chmielewska presents some key takeaways from a recent on-demand webinar discussing insurance challenges around personal lines in 2023.
Join our free webinar on 15 March discussing how to manage personal lines customer expectations in the face of economic challenges and the great cancellation
Navigating the cost-of-living crisis: watch our free webinar on-demand discussing how to manage personal lines customer expectations, and adapt to the changing landscape of the insurance market in 2023.
European Insurance Technology Awards 2022: Winner's Q&A with Phinsys
Insurance Post recently hosted the European Insurance Technology Awards, recognising leading technologies and third-party vendors operating within the insurance industry across Europe. In this Q&A, Izabela Chmielewska speaks with Stuart Conibear, Phinsys…
Video Q&A: Oleg Zadalia, LexisNexis Risk Solutions – What steps are insurers taking to tackle fraud?
Insurance Post recently surveyed a select contingent of claims managers and fraud specialists to understand the changing nature of insurance fraud, and look at what insurers are doing to address this growing problem and protect their customers.
BIA 2022: Winners Q&A with Park Home Assist Insurance Services
Park Home Assist Insurance Services’ Director, Steve Leech, spoke to Insurance Post about its two wins at the British Insurance Awards in the Personal Lines Broker and Customer Care categories.
Roundtable: How is the insurance sector investing in solutions to combat the evolving fraud threat?
Post, in association with LexisNexis Risk Solutions, held a roundtable to discuss the ever-evolving fight against fraud with new technology and how the insurance market is investing in solutions to combat this. Conducted under Chatham House rules,…
Q&A: Vincent Belloc, PayPal UK
Insurance Post recently spoke with Vincent Belloc, PayPal UK’s vice-president, about the firm’s entry into the insurance market. Izabela Chmielewska discovers more about the PayPal proposition, its perspective on omnichannel experiences, and how payments…
Motor insurance fraud roundtable: Data and diligence, how can insurers combat any increase in criminal activity?
Insurance Post, in association with LexisNexis Risk Solutions, recently gathered experts together to discuss how issues such as ghost broking, the current limitations of benchmarking and fraud detection are pertinent to rooting out motor insurance fraud.
What does the dual-pricing ban mean for the future of insurance?
Insurance Post and PayPal surveyed the insurance industry to assess the impact of the ban on dual pricing for new and existing home and motor insurance customers and the factors that will influence future purchase.
Video Q&A: Paul Ridge, SAS – How is hyperautomation transforming insurance?
Many insurers are currently reviewing their digital transformation journeys and the way in which they are approaching it. In this Q&A video, SAS's head of insurance UK and Ireland Paul Ridge discusses why and how hyper automation will deliver digital…
Three key findings from the 'Transitioning To Usage-Based Insurance' webinar
Jonathan Swift, content director for Insurance Post, recently hosted the webinar: ‘Transitioning To Usage-Based Insurance’, in which a panel of experts discuss how usage-based insurance could be core to insurers while future-proofing their ability to…
Q&A: By Bits co-founder, Callum Rimmer
Insurance Post’s commercial editor, Izabela Chmielewska, speaks with By Bits co-founder, Callum Rimmer on the key drivers behind the current growth in momentum when it comes to usage-based insurance amongst policyholders.