Webinar: Watch PayPal, AXA, Allianz, and Zurich discuss how to manage personal lines customer expectations

With the UK predicted to enter a recession in 2023, there has been much speculation about how an economic downturn combined with the great cancellation will impact the personal lines insurance market.

As consumers become more conscious of their spending, it is expected that they will carefully scrutinise their personal finances, including their personal lines insurance products. This means that insurers in the personal lines market need to ensure that they are meeting the evolving needs and expectations of their policyholders.

To stay ahead of the competition, personal lines insurers must explore innovative ways to attract and retain customers while maintaining profitability. In the current socio-economic climate, margins are likely to be squeezed, making it crucial for insurers to utilise digital journeys and make even the smallest of gains.

To help insurers navigate this challenging economic landscape, Insurance Post, in association with PayPal, hosted an exclusive webinar on 15 March 2023. The webinar brought together a panel of experts to discuss how the cost-of-living crisis is impacting the personal lines market, the importance of trust, and how insurers can adapt to meet the needs of policyholders.

The panel featured Alexandra H-C Borgnis, director of underwriting, Allianz Personal Lines / LV, Stefan Elks, head of retail claims operations, Axa, Simon Banks, director, PayPal Enterprise, and Natalie Bate, head of retail claims & MGAs, Zurich. The discussion was moderated by Jonathan Swift, director of content, Insurance Post.

If you’re an insurer in the personal lines market, this free webinar is an opportunity to learn from experts in the industry and gain insights into how to navigate the cost-of-living crisis, manage customer expectations, and stay profitable. Don’t miss out, watch it here.

 

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