Articles by Emma Ann Hughes
CII’s Local Institute VP resigns following personal attacks
David Ross, vice president for Local Institutes, resigned from the Chartered Insurance Institute citing criticism from volunteers as the reason for his departure.
Podcast: What regulators have in store for insurers and brokers
Insurers hoping to see European Union rules ripped up this year are likely to be disappointed, Michael Sicsic, managing director of Sicsic Advisory, has warned in the latest Insurance Post Podcast.
Unpicking the devilish details of the CII’s five-year plan
Editor’s View: Emma Ann Hughes ploughs through the Chartered Insurance Institute’s 48-page five-year strategy and seeks members of the professional body’s views on the devilish details contained in the plan.
US insurer reveals plan to expand into the UK
Florida-based specialty insurer Fortegra is redomiciling European operations from Malta to Belgium, filing for passporting rights throughout the continent plus applying for licences in the UK to write "regular property and casualty insurance products",…
Insurance Post Podcast: How to give Amazon a run for its money
Insurers who want to give Amazon a run for its money need to know more about policyholders and personalise their proposition accordingly, experts claim in the latest Insurance Post Podcast.
How insurance is making Manchester a northern powerhouse
Analysis: Ahead of the British Insurance Brokers’ Association’s Annual Conference taking over Manchester Central, Insurance Post Editor Emma Ann Hughes explores the challenges and opportunities facing general insurers and intermediaries based in the city.
Brokers don’t care about insurers’ ESG work, reports suggest
Data analysis: Insurance brokers in the UK can’t name the insurers leading the way with environmental, social, and governance (ESG) work, a survey has shown.
CII finally unveils plan to turn around fortunes
The Chartered Insurance Institute published its new five-year strategy almost 18 months after it asked members what they wanted the professional body to deliver.
Facebook posts help Axa catch out claimant
A Norwich man who claimed a minor car accident left him unable to work was caught out because he posted photographs of himself on Facebook swinging from a zipwire.
Regulator warns insurers it is ready to mark ESG homework
The Prudential Regulation Authority told insurers to make sure they are doing their environmental “homework” because the watchdog will soon be marking it.
How to build a successful MGA
Analysis: Emma Ann Hughes explores what it takes in the current economic climate to stand out from the crowd and secure funding for a managing general agent.
How natural catastrophes and inflation are creating a perform storm for insurance
Data analysis: Increasing natural catastrophe losses and shortfalls in industry estimates point to the need for the insurance sector to better understand the risk factors at play today, according to the latest Swiss Re Institute report.
Why the Consumer Duty could reduce general insurance options
Editor’s View: Insurance Post Editor Emma Ann Hughes is concerned the Consumer Duty combined with claims inflation could reduce choice for personal lines policyholders.
CFO reveals how Aviva is combatting claims inflation
Aviva's chief financial officer Jane Poole has revealed how the insurer’s operations are preventing it from falling foul of claims inflation like rival Direct Line Group.
LV catches out lawyer who exaggerated her symptoms
A non-practicing lawyer from Merthyr Tydfil who attempted to claim more than £250,000 from LV for injuries resulting from a vehicle collision has had her call for compensation thrown out.
FCA reveals hundreds of BI claims still being considered
Three years on from the first Covid-19 lockdown, the industry is still considering whether 341 business interruption insurance claims are valid.
Ombudsman expects uptick in insurance complaints
The Financial Ombudsman Service expects the number of general insurance complaints it receives to go back to pre-pandemic levels in the year ahead.
Insurance CFOs reveal what keeps them up at night
Data analysis: The insurance industry sees high inflation, a downbeat economic outlook and market volatility as the three biggest threats to profitability this year, according to Moody’s annual survey of chief financial officers from 22 leading European…
Diary of an Insurer: Markel’s Nick Rugg
Nick Rugg, head of fintech and investment management insurance at Markel International, trains for a half marathon, sings karaoke and encourages younger team members to really understand what underwriters are looking for.
Esure bosses blame claims inflation for £29.1m loss
Esure posted a £29.1m loss for 2022 with bosses blaming significant claims inflation, a weak pricing environment, increased weather-related home claims, plus motor claims going back to pre-Covid levels.
Why we need fire and brimstone over Consumer Duty
Editor's View: Emma Ann Hughes asks whether Old Testament-style regulation is required to push general insurers to meet the Consumer Duty requirements.
Martin Lewis’s charity outlines steps for Consumer Duty compliance
A charity established by campaigning journalist Martin Lewis has urged insurers to provide mental health training for underwriters and frontline staff if they wish to adhere to the FCA’s Consumer Duty requirements.
CII apologises for latest IT mistake
The Chartered Insurance Institute has made yet another IT error, which saw established members “welcomed” to the 126-year-old professional body.
FCA still asking insurers if they have heard of Consumer Duty
With only four months to go until the Financial Conduct Authority’s Consumer Duty comes into force, the regulator has reached out to insurers to ask if they have even heard of the new set of rules.